Reprotection from 77W First to A380 Suites

[matt_will_fix_it]

Totally agree! That's pretty much what I've been telling them when they insist 'oh sorry Sir we do not have First Class on A380 we only offer a class beyond first' - I blunty told them that is just PR/Mkting rubbish.

Exactly! If this was the case then why did they put everyone with confirmed F tickets on routes operated by the 747 which were swapped to the A380 into Suites?

If they applied the same logic as they are doing in your case then everyone would have been re-accommodated into business class...

[SkySuites]

Hey guys - thanks again for your welcome and for the all the replies...

Well to keep you updated again the KrisFlyer managed never bothered to return my call even though he promised...

I just phone up the general number and it is like talking to robots - all they keep say is 'sorry we will escalate' - and then nothing happens. Tonights operator also said if I would like any 'special meal' ????

I will mention tomorrow that people on F redemption have in fact travelled in Suites as mentioned by the other posters (ie 747 changed to 380)...but the biggest one at the moment is the daily SIN-CDG service changing from 77W to A380 - what are they going to tell all those ticketed F class pax which i'm sure there are quite a number on redemptions 'sorry we offer only a class beyond First so we need to rebooked you on any other of our 744 or 772ER...

...the saga continues...

[Guy Betsy]

I'd tell them to stuff it and say you're going to buy a revenue ticket on QF on their F suites (even if you aren't).

SQ (management) is all high and mighty - especially in Singapore. Which is why its so sad to see the real people who suffer - the staff.

The very issue with this redemption is that it is a Krisflyer redemption and that well, is controlled and dictated by SQ. They cannot see the reasoning why you insist on going on that flight. They cannot see the timing issue.

Now other people who got switched from a 747 to 388 is when the aircraft changed but its still the same flight. They have to honor that. But the reasoning behind a cancelled flight flight is different - at least in SQ's eyes.

Typical SQ - they would rather leave an empty seat than to fill it up with possible revenue (even if its their own FFP).

Stay your ground. Keep fighting. And maybe write into Straits Times!

[sqdazz]

and send them an email with a direct link to this thread as well, through the feedback section on the website. even if they dont read it, its still worth a try. send it to all departments you can! tell them to send it to their managers!

[Guy Betsy]

and send them an email with a direct link to this thread as well, through the feedback section on the website. even if they dont read it, its still worth a try. send it to all departments you can! tell them to send it to their managers!

Managers - no use to send to them - cos they still have to answer from the 'top'. The best case is to publically humiliate them...

[LionCity]

I'd tell them to stuff it and say you're going to buy a revenue ticket on QF on their F suites (even if you aren't).

SQ (management) is all high and mighty - especially in Singapore. Which is why its so sad to see the real people who suffer - the staff.

The very issue with this redemption is that it is a Krisflyer redemption and that well, is controlled and dictated by SQ. They cannot see the reasoning why you insist on going on that flight. They cannot see the timing issue.

Now other people who got switched from a 747 to 388 is when the aircraft changed but its still the same flight. They have to honor that. But the reasoning behind a cancelled flight flight is different - at least in SQ's eyes.

Typical SQ - they would rather leave an empty seat than to fill it up with possible revenue (even if its their own FFP).

Stay your ground. Keep fighting. And maybe write into Straits Times!

I agreed. Not only write to the Straits Times but also the free paper Today. Today has been publishing a series of interesting articles about SQ and how they upset their customers flying economy class.

[EWR]

but practically speaking, would you risk wasting a whole lot of miles if SQ refuses to budge too, and Saver awards on SQ232 becomes unavailable down the road... then you would really have to pay 100K miles for an F seat on the B744, unless you choose not to fly at all or pay for a QF/BA/EK ticket. but I agree, SQ could have been a little more accommodating - a little goodwill never harms

[SkySuites]

but practically speaking, would you risk wasting a whole lot of miles if SQ refuses to budge too, and Saver awards on SQ232 becomes unavailable down the road... then you would really have to pay 100K miles for an F seat on the B744, unless you choose not to fly at all or pay for a QF/BA/EK ticket. but I agree, SQ could have been a little more accommodating - a little goodwill never harms

They have now actually agreed to only charging saver rates if I accept the SQ232 - I said no. I got a call late last night from Vincent who said he was a manager at KrisFlyer - he started off with the usual we do not have a first rubbish - I stopped him right there and said not insult my intelligence with that line. I was basically very firm and said the only thing I will accept is the SQ222. I also mentioned the SIN-CDG upgauge to A380 and that in fact they do reprotect from F to Suites.

I also mentioned that I find the whole matter highly discriminatory - am I not good enough for SQ to travel in suites? SQ's attitude towards suites borders on paranoia - what are they really trying to protect? Their exclusivity is actually very off putting.

[b777jubilee]

They have now actually agreed to only charging saver rates if I accept the SQ232 - I said no. I got a call late last night from Vincent who said he was a manager at KrisFlyer - he started off with the usual we do not have a first rubbish - I stopped him right there and said not insult my intelligence with that line. I was basically very firm and said the only thing I will accept is the SQ222. I also mentioned the SIN-CDG upgauge to A380 and that in fact they do reprotect from F to Suites.

I also mentioned that I find the whole matter highly discriminatory - am I not good enough for SQ to travel in suites? SQ's attitude towards suites borders on paranoia - what are they really trying to protect? Their exclusivity is actually very off putting.

It is true tat SQ is highly protective of their Suite Class. No redemption, no upgrades. Even for Staff travel, Capts who are eligible for 1st Class travel are not allowed into Suite even if it is empty. Only staff that can travel on Suite are Director level.

[YK@HKG]

They have now actually agreed to only charging saver rates if I accept the SQ232 - I said no. I got a call late last night from Vincent who said he was a manager at KrisFlyer - he started off with the usual we do not have a first rubbish - I stopped him right there and said not insult my intelligence with that line. I was basically very firm and said the only thing I will accept is the SQ222. I also mentioned the SIN-CDG upgauge to A380 and that in fact they do reprotect from F to Suites.

I also mentioned that I find the whole matter highly discriminatory - am I not good enough for SQ to travel in suites? SQ's attitude towards suites borders on paranoia - what are they really trying to protect? Their exclusivity is actually very off putting.

So, what's the conclusion of this saga?

[LionCity]

It is true tat SQ is highly protective of their Suite Class. No redemption, no upgrades. Even for Staff travel, Capts who are eligible for 1st Class travel are not allowed into Suite even if it is empty. Only staff that can travel on Suite are Director level.

Well I guessed R Class is ready beyond F. It is even more exclusive NOW that there less passenger in that cabin in the age of the credit crisis. I am sure some people can afford it and willing to pay for it....but I am not one of those whether it is "and" or "or".

[SkySuites]

Well the latest is I got a call last night from Rupla only after calling them saying no one had bothered to call me back...she said my case had been referred to management and they are still refusing.

I told her this was not good enough and I would consider taking more affirmative action. She said SQ has never reprotected F class redemption to Suites - I told her this was total rubbish citing the upgauge change to A380 on SYD , NRT, LHR and now CDG flights. She said such pax would've been downgraded to J Class! Her colleague Vincent confirmed in a previous call that in fact such pax were reprotected to Suites.

She further said that SQ has every right to conduct schedule changes and no flight is ever guaranteed. I said sure I agree with that but an airline has the obligation to reprotect on:
* a flight closest to the original departure time
* in a cabin that is equal or better to the original one booked if such a cabin is offered
* alternatively provide a full refund if these options are not possible or not suitable to the pax

I was rebooked from First 77W leaving at 1750 to old First 744 leaving at 1130.
...she is now once again referring it to managment. It is really like dealing with Robots. I will wait til Monday when they are meant to be calling me back - otherwise I am probably just going to let it go. It is not worth all the hassle and it is causing be too much stress. I am so appalled by SQ over this I doubt I would want to fly them again,

[ws8n]

Don't give up, because that's what they want you to do...basically is to tire you out...

I say write to ST forum...
http://www.straitstimes.com/ST+Forum/ST+Forum.html

[EWR]

Well the latest is I got a call last night from Rupla only after calling them saying no one had bothered to call me back...she said my case had been referred to management and they are still refusing.

I told her this was not good enough and I would consider taking more affirmative action. She said SQ has never reprotected F class redemption to Suites - I told her this was total rubbish citing the upgauge change to A380 on SYD , NRT, LHR and now CDG flights. She said such pax would've been downgraded to J Class! Her colleague Vincent confirmed in a previous call that in fact such pax were reprotected to Suites.

She further said that SQ has every right to conduct schedule changes and no flight is ever guaranteed. I said sure I agree with that but an airline has the obligation to reprotect on:
* a flight closest to the original departure time
* in a cabin that is equal or better to the original one booked if such a cabin is offered
* alternatively provide a full refund if these options are not possible or not suitable to the pax

I was rebooked from First 77W leaving at 1750 to old First 744 leaving at 1130.
...she is now once again referring it to managment. It is really like dealing with Robots. I will wait til Monday when they are meant to be calling me back - otherwise I am probably just going to let it go. It is not worth all the hassle and it is causing be too much stress. I am so appalled by SQ over this I doubt I would want to fly them again,

I am confused. So now they are willing to downgauge you to B744 first (saver) or business, and to refund you the difference in miles, but not to cancel the booking and give you a full refund? Is that even legal?

[SkySuites]

They are now willing to refund my 105K miles in full if I choose to cancel.

They should call me on Monday with an outcome. Will let everyone know how it goes. I think they definitely are trying to tire me out so I will give in. It is kind of working as I feel like I am dealing with robots that just go back to the same line 'we don't have First nor any redemptions for suites in A380'...

It is kind of sad that an airline treats their customers with such disdain and contempt...