It will be complicated and I hope you don't have to go through it.
My experience is with UA (F) from SFO connecting to SQ (F saver) at LAX. UA cancelled the flight and automatically rebooked us on Y since F award was not available. We missed the SQ (F) flight and UA did not want to do anything about the missed SQ connecyion claiming that their duty was only to bring us from SFO-LAX period. They also claimed that they could not touch the ticket nor do anything with it since it was not issued by them.
So we had to deal with KF. But they could not find F award on UA at the last minute. I would have accepted the Y seat to connect with SQ's next day flight in 747 F which KF could find, but my friend was insistent to make SQ put us on the direct SFO-SIN 77W flight on the new F class seat. It took us hours on the phone with KF Singapore, SQ ticketing in Singapore, and the SFO airport manager to put us on SFO-SIN flight on the basis that they had no right to downgrade us to Y between SFO-LAX in order to connect with the 747 flight.
We were then put on the 77W flight in F direct to SIN, but only after 4 hours of argument, and 900 dollars worth of roaming charges. But we claimed all back through insurance.
It's a long story. My point is : you have to deal with the issuing carrier rather than the operating carrier for changes / rebooking of the original itinerary. It will be complicated as each carrier will try to push responsibility to the other.
My experience is with UA (F) from SFO connecting to SQ (F saver) at LAX. UA cancelled the flight and automatically rebooked us on Y since F award was not available. We missed the SQ (F) flight and UA did not want to do anything about the missed SQ connecyion claiming that their duty was only to bring us from SFO-LAX period. They also claimed that they could not touch the ticket nor do anything with it since it was not issued by them.
So we had to deal with KF. But they could not find F award on UA at the last minute. I would have accepted the Y seat to connect with SQ's next day flight in 747 F which KF could find, but my friend was insistent to make SQ put us on the direct SFO-SIN 77W flight on the new F class seat. It took us hours on the phone with KF Singapore, SQ ticketing in Singapore, and the SFO airport manager to put us on SFO-SIN flight on the basis that they had no right to downgrade us to Y between SFO-LAX in order to connect with the 747 flight.
We were then put on the 77W flight in F direct to SIN, but only after 4 hours of argument, and 900 dollars worth of roaming charges. But we claimed all back through insurance.
It's a long story. My point is : you have to deal with the issuing carrier rather than the operating carrier for changes / rebooking of the original itinerary. It will be complicated as each carrier will try to push responsibility to the other.
Comment