The useless new website, launched in May 2011

[j.lin]

Please give SQ a break, they are busy with horse racing event today.

[Gunnar Smithsen]

Had a quick peek before heading out for breakfast this morning, and well, underwhelmed is an understatement...

How is this an improvement?

[SQ_fanatic]

Please give SQ a break, they are busy with horse racing event today.

haha..it's still business as usual. Maybe the planes should have a break too..

[flying.monkeyz]

Is it me or the new website is damn slow???

[mr_botak]

The launch went well then

Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

[milehighj]

Pathetic. While attempting to complete a redemption waitlist using my other-half's KF login, the system hung, then bounced out to an error page with my KF number at the top of the page (obviously referencing a previous cookie)...

I wonder how much revenue SQ is losing from this dud booking engine...?

[charvy]

Slow is an understatement.. i don't know abt everyone but i prefer the old layout..

[LOWJHG]

I'm in Singapore, but when I access the class cuisine page, economy class is in English, business class is in deutsche, first class is in francaise.

Very puzzling

[charvy]

I'm in Singapore, but when I access the class cuisine page, economy class is in English, business class is in deutsche, first class is in francaise.

Very puzzling

haha what a joke and they still dare to launch the new website with that many bugs

i hope the OIC who signed off the UAT doesn't get into deep shite for this mess.

[StarG]

- I like the redemption availability display on the old website (with colors) better - easier to see which flights are available and which are not.
- Retrieving a booking not booked online, now requires entering the date of departure and departure city, even though the PNR is listed on my "My Booking" page.
- Highlight of which flights are confirmed and which are waitlisted - was better on the old website than the new one.
- As milehighj and UMD pointed out: what a waste of the screen real estate. Not liking the calendar displayed at all time. A pop-up would do the job better.
- The more I navigate the website, the more I find the layout (general & everything else) very inefficient. Waste of space here and there. They should learn a thing or two from the European airlines websites (BA, AF).

[Concorde]

It is inconceivable that a large corporate of SQ's stature could switch over to a new website without extensive testing before going online. Judging by the critical comments above, over only a few short hours since cutover, the testing was totally inadequate.

[UMD]

-
- The more I navigate the website, the more I find the layout (general & everything else) very inefficient. Waste of space here and there. They should learn a thing or two from the European airlines websites (BA, AF).

Very true...European airlines websites are the best out there. I particularly like the one from KLM.

[haf]

can't pull up my bookings. even searching via ticket number is useless.

[benlee]

I can see the bookings listed in my KF account but clicking it for details trigger "system error". Errors appearing now in random from all the above feedback. Just as precaution, I am printing out my flight bookings and KF statement. Who knows, later a "system error" might wipe out all my bookings and miles.

This is stupid. Did they even test the damn thing? Looks like we are having a major screw-up taking place.

[Megatop]

I quite like it. Has a refreshing new look as compared to the old dull grey colour scheme.