SQ delays its A380 flights

[sqdazz]

To those getting upset, what's the point? It's really not SQ's fault that they have to have a few A380's out of service at the moment.

Just be glad you are not stranded anywhere and that your flight is operating at all. In comparison, initially Qantas had people stuck in LA for days over this with loads of flights cancelled.

[FlyBoy]

Because of the lack of communication from SQ
Because of the disregard for the Australian market
Because SQ are still taking bookings for A380 flights when they are clearly not operating

For an airline that everyone seems to rave about, they really don't know how excel in customer service.

Qantas have managed to update their website so when you make a booking for MEL/SYD to LAX it shows 747's and not A380's.

Yet SQ is happy to sell A380 flights still

[sqdazz]

Because of the lack of communication from SQ
Because of the disregard for the Australian market
Because SQ are still taking bookings for A380 flights when they are clearly not operating

For an airline that everyone seems to rave about, they really don't know how excel in customer service.

Qantas have managed to update their website so when you make a booking for MEL/SYD to LAX it shows 747's and not A380's.

Yet SQ is happy to sell A380 flights still

Well what do you suggest they operate into Australia - or should pull aircraft off other routes that are twice as long? A flight from SIN to MEL is 6.5 hours in the air usually, barely time for a nap between meals, I know id rather have the better product on the long haul from SIN to Europe.

[FlyBoy]

Agree with the longer flights demanding the better product, I have no problem with that.

However, they should correctly update their website

Imagine if someone books a Suite..... and ends up on the 777-300's.

If the 777's had the upgraded interiors it wouldn't be as bad, but the older products just look terrible!

[MAN Flyer]

Imagine if someone books a Suite..... and ends up on the 777-300's.

If the 777's had the upgraded interiors it wouldn't be as bad, but the older products just look terrible!

Ah, it's just a different F product, they've been flying around with about 4 different ones for years so nothing new there.

I agree their communication during this episode has not been good enough. I know it's been an awkward and very fluid situation for them and it can't have been easy, but it could and should have been better.

[FlyBoy]

Hmmmmmmm - Maybe the A380's will be back in Australia before the end of the year ? Would be good for the busy Xmas period!

http://airlineroute.net/2010/11/28/sq-380-dec10/

As per 29NOV10 GDS timetable and inventory display, Singapore Airlines further extends Airbus A380 service cancellation to Australia into mid-December 2010.

Latest updates as follows, note further changes is possible:

Singapore – Melbourne A380 service on SQ227/238 to be resumed from 16DEC10 (MEL departure 17DEC10). Until then, service is operated by following:
-01DEC10 747-400 02DEC10-15DEC10 777-300 (MEL departs following day)

Singapore – Sydney
SQ221/212 A380 service to be resumed from 16DEC10 (SYD departure 17DEC10). Until then, service is operated by 777-300
SQ231/222 A380 service to be resumed from 17DEC10. Until then, service is operated by following:
-02DEC10 777-200/-300 03DEC10-16DEC10 747-400

[B777rocks]

Hmmmmmmm - Maybe the A380's will be back in Australia before the end of the year ? Would be good for the busy Xmas period!

http://airlineroute.net/2010/11/28/sq-380-dec10/

As per 29NOV10 GDS timetable and inventory display, Singapore Airlines further extends Airbus A380 service cancellation to Australia into mid-December 2010.

Latest updates as follows, note further changes is possible:

Singapore – Melbourne A380 service on SQ227/238 to be resumed from 16DEC10 (MEL departure 17DEC10). Until then, service is operated by following:
-01DEC10 747-400 02DEC10-15DEC10 777-300 (MEL departs following day)

Singapore – Sydney
SQ221/212 A380 service to be resumed from 16DEC10 (SYD departure 17DEC10). Until then, service is operated by 777-300
SQ231/222 A380 service to be resumed from 17DEC10. Until then, service is operated by following:
-02DEC10 777-200/-300 03DEC10-16DEC10 747-400

Thanks for the information. My flight, SQ227, has been switched to 773 aircraft. I've checked my booking on SQ's website. Would like to know if the 73A's would be operating this route.

Thanks

[iainbhx]

Hmmmmmmm - Maybe the A380's will be back in Australia before the end of the year ? Would be good for the busy Xmas period!


Singapore – Melbourne A380 service on SQ227/238 to be resumed from 16DEC10 (MEL departure 17DEC10). Until then, service is operated by following:
-01DEC10 747-400 02DEC10-15DEC10 777-300 (MEL departs following day)

Phew. I'm in R SIN-MEL on the 17-DEC-10. I would not have been a happy bunny with 777-300.

[FlyBoy]

Thanks for the information. My flight, SQ227, has been switched to 773 aircraft. I've checked my booking on SQ's website. Would like to know if the 73A's would be operating this route.

Thanks

For what date ? I don't believe the 73A's are operating to MEL at the moment.

[Logan^]

Sweet, I am on the SQ222 and had EmEx seats on the A380, so hopefully I should retain those. Excellent.

[B777rocks]

For what date ? I don't believe the 73A's are operating to MEL at the moment.

I'm flying on the 10th of December. I checked the SQ website and i got the Layout 2 for the B773. From what i read, it's the old interior right?

Thanks!

[FlyBoy]

I'm flying on the 10th of December. I checked the SQ website and i got the Layout 2 for the B773. From what i read, it's the old interior right?

Thanks!

Yes

[B777rocks]

Yes

Thanks for your reply. I was looking forward to the new interior! More legroom+Window view! Oh well.

[FlyBoy]

SQ have updated the website which reflects what I have said above (not the resumption of A380's yet though) however the dates match..

2 December 2010

* SQ 212, Sydney - Singapore, scheduled to depart 0915hrs, will be operated by a B777-300 aircraft.

* SQ 222, Sydney - Singapore, scheduled to depart 1630hrs, will be operated by a B777-300 aircraft.

* SQ231, Singapore - Sydney, scheduled to depart 0035hrs, will be operated by a B777-300 aircraft.

* SQ 238, Melbourne - Singapore, scheduled to depart 1110hrs, will be operated by a B747-400 aircraft.



2 – 15 December 2010

* SQ 221, Singapore - Sydney, scheduled to depart 2035hrs, will be operated by a B777-300 aircraft.

* SQ 227, Singapore – Melbourne, scheduled to depart 2100hrs, will be operated by a B777-300 aircraft.



3 - 16 December 2010

* SQ 212, Sydney - Singapore, scheduled to depart 0915hrs, will be operated by a B777-300 aircraft.

* SQ 222, Sydney - Singapore, scheduled to depart 1630hrs, will be operated by a B747-400 aircraft.

* SQ231, Singapore - Sydney, scheduled to depart 0035hrs, will be operated by a B747-400 aircraft.

* SQ 238, Melbourne - Singapore, scheduled to depart 1110hrs, will be operated by a B777-300 aircraft.



Singapore Airlines will also mount the following supplementary flights. Customers are advised that the following timings are subject to approval and may change.

3 December 2010

* SQ 263, Sydney – Melbourne - Singapore, is scheduled to depart Sydney at 0920hrs, and arrive in Melbourne at 1040hrs, after which it will depart for Singapore at 1150hrs. The flight will be operated by a B777-200 aircraft.




4, 8, 9, 11, 12,13, 15 December 2010

* SQ 263, Singapore – Sydney - Melbourne – Singapore, is scheduled to depart Singapore at 2130hrs and arrive in Sydney at 0810hrs the following day. It will then depart Sydney at 0920hrs, and arrive in Melbourne at 1040hrs, after which it will depart for Singapore at 1150hrs. The flight will be operated by a B777-200 aircraft.



3, 10, 14 December 2010

* SQ 263, Singapore – Sydney - Melbourne – Singapore, is scheduled to depart Singapore at 2230hrs and arrive in Sydney at 0910hrs the following day. It will then depart Sydney at 1020hrs, and arrive in Melbourne at 1140hrs, after which it will depart for Singapore at 1250hrs. The flight will be operated by a B777-200 aircraft.

[wktan81]

Will SQ refund the price difference if someone book on whalejet R and end up on F class of 773? Anyone can advise on this?