Originally posted by FN-GM
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What I did last time was booked my ticket on their website, and then wrote in to them (sq_reservations@singaporeair.com) with my booking reference and an attached certificate of enrolment, and they replied saying they had authorised up to 30kg on my booking. I then printed off the email and took it with me (knowing that the airport staff would not be able to find that note in my booking) and everything was sorted out at the airport - they cleared my 36kg of check-in bags. Not sure if policies have changed, that was back in 2006.
Just make sure you have written word from them as far as possible because the airport staff have a knack of being stiff with you.
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