What is happening with SQ27/28 in Jan/Feb

[TerryK]

......Also, since the SQ28 was supposed to be a DAILY flight to LAX does it not mean that there were actually 2 (or more) 77W birds assigned to this route? So my last hope is that they pulled only one of them :-) :-)....

There is only one 77W assigned to the SQ27/28. The flight is daily, but 77W service is on Mon/Thu/Sat only. It is currently served by 772ER on four other days. SQ is cancelling Mon/Thu/Sat flights as those are the 77W flights.

[fumitani]

What did SQ do with the 2 aircraft that was assigned to SIN-ICN-SFO 77E that was used a while back...They can at least keep the LAX rotation triple daily? Did they move that to the MAN daily rotation?

SQ really needs aircraft ASAP. Why didn't SQ hold off on SIN-SYD 77W until more aircraft arrived and use it on the SIN-TPE-LAX sector instead I know it's one aircraft, but better than reducing frequency and losing F customers

[ysmisc]

Well, it has finally happened,
They have downgraded me to C and changed the plane to 772.
When I called SQ to "talk about it" they were very rude, basically saying -> "it is your problem nothing we can do about it".
They said they can re-route me through other gates but of course I will have to pay more (they did not even acknowledge that they need to take responsibility for this change)
Sad.

[taipeiflyer]

it really is unfortunate... and hard to undestand. i've flown this route 18 times RT in C of F over the past year, and on almost every sector i was waitlisted originally and later cleared. when i am onboard, the seats are full. not sure why they chose this route when there are other routes that have at least 3 daily flights that could have been scaled back to 2 dailies. for what it's worth, i have flown eva business class several times and they are very, very good- you would not be disappointed. amenity kits in j, pajamas upon request, and very attentive crew, not to mention substantially less expensive.

[TerryK]

it really is unfortunate... and hard to undestand. i've flown this route 18 times RT in C of F over the past year, and on almost every sector i was waitlisted originally and later cleared. when i am onboard, the seats are full. .....

I share your frustration.

The only sensible reason I could think of is the yield. Despite several rounds of price hikes, TPE still has one of the lowest transpacific F/C fares to the USA. SQ needs to keep it low to compete with BR and CI. Perhaps SQ consider TPE-LAX market as unimportant because of the relatively low yield.

This makes me wonder if SQ will exit the TPE-LAX market altogether and put in a second daily SIN-LAX flight when they have the aircraft available (777-300LR?). Or, SQ could reroute the flight as SIN-PVG-LAX. There are relatively few SIN-LAX passengers on SQ27/28 after the introduction of SQ37/38. Most are local passengers flying SIN-TPE or TPE-LAX. I hope I am wrong.

I am forced to book on other airlines for TPE-LAX next year as SQ doesn't even operate on the days I need to fly. It will be hard to compete in the F/C market without a daily service as competitors have multiple daily flights.

[TerryK]

.....-> "it is your problem nothing we can do about it".
They said they can re-route me through other gates but of course I will have to pay more (they did not even acknowledge that they need to take responsibility for this change)
Sad.

I understand your feeling. Unfortunately, the airlines' only obligation is to refund the total fare, even if the the fare were non-refundable. Other arrangements rely on the goodwill of SQ to service its customers better. The SQ reservation service has deteriorated further after taken over by India. A stark contrast to its inflight service.

[ysmisc]

I understand your feeling. Unfortunately, the airlines' only obligation is to refund the total fare, even if the the fare were non-refundable. Other arrangements rely on the goodwill of SQ to service its customers better. The SQ reservation service has deteriorated further after taken over by India. A stark contrast to its inflight service.

Just to make things worst - They are not willing to refund the ticket!!!!!
They say that they provided a suitable solution (C class which is the best class on the 772 plane) and thus if I cancel the ticket I need to pay the cancellation fee!!
I am so angry...

[taipeiflyer]

Just to make things worst - They are not willing to refund the ticket!!!!!
They say that they provided a suitable solution (C class which is the best class on the 772 plane) and thus if I cancel the ticket I need to pay the cancellation fee!!
I am so angry...

correct me if i am wrong, but i believe you are entitled to a full refund. can some other more knowledgeable SQTers enlighten me.

[LionCity]

I understand your feeling. Unfortunately, the airlines' only obligation is to refund the total fare, even if the the fare were non-refundable. Other arrangements rely on the goodwill of SQ to service its customers better. The SQ reservation service has deteriorated further after taken over by India. A stark contrast to its inflight service.

TerryK is right. Some SQ staff told me about their problems about their outsourcing contractors that are not very motivated to perform. If you feel something is not right, often the advice may actually be incorrect so nowadays I tried to double check. Taipeflyer may actually be correct in this case on the refund.

[TerryK]

Just to make things worst - They are not willing to refund the ticket!!!!!
They say that they provided a suitable solution (C class which is the best class on the 772 plane) and thus if I cancel the ticket I need to pay the cancellation fee!!
I am so angry...

SQ should provide a full refund. The only thing is SQ usually charges an administrative fee of around SGD50 for all refunds. Is this the fee you are talking about?

[TerryK]

Disappointing Confirmation

I can confirm the sad news announced by taipeiflyer. 77W is off SQ27/28 schedule indefinitely. Furthermore, SQ27/28 will be down to 4x weekly through the end of schedule. It operates on Tue/Wed/Fri/Sun only. There is a Sat flight for February/March only, don't understand why. All SQ27/28 flights will be on 772ER after 12-Jan-08.

[ysmisc]

SQ should provide a full refund. The only thing is SQ usually charges an administrative fee of around SGD50 for all refunds. Is this the fee you are talking about?

Actually they ask for more than that they ask for something like 75US$
But the number does not matter - It is the prinicipal, How can they charge the customer for THEIR change?

[vincent0720]

I booked SQ27 on Friday May 30th 01:05am and it has been automatically changed
TO Sat May 31th 01:05am with 777-200ER since yesterday.

So SQ will use 772ER even in May 2008 or till Oct 2008?
Seems like I am one of the "Disappointers" although I only fly in economy class for TPE-LAX
ARH Whatever.

[SINFJ]

I booked SQ27 on Friday May 30th 01:05am and it has been automatically changed
TO Sat May 31th 01:05am with 777-200ER since yesterday.

So SQ will use 772ER even in May 2008 or till Oct 2008?
Seems like I am one of the "Disappointers" although I only fly in economy class for TPE-LAX
ARH Whatever.

al is not lost, maybe more aircraft arrivals next year will see u get back the 77W. Pray Tell

[TerryK]

I booked SQ27 on Friday May 30th 01:05am and it has been automatically changed
TO Sat May 31th 01:05am with 777-200ER since yesterday.

So SQ will use 772ER even in May 2008 or till Oct 2008?
Seems like I am one of the "Disappointers" although I only fly in economy class for TPE-LAX
ARH Whatever.

Please re-read my post. The change to 772ER and cut back to 4x weekly is until the end of schedule.

SQ is adding capacities to many routes, IAH, MXP, ZRH and more. Yet they cannot even find a spare 772ER to maintain daily service for SQ27/28. I begin to think that my idle speculation of SQ exiting TPE-LAX market may actually come true.