Still privacy issues present too. I just looked at LHs view of my next flight (as they do the first leg) and all my contact and fqt data showed someone from Japan. Checked on SQ website but they still can't display anything but flight times. When I gave them a call the confirmed that this Japanese data was present as well as my own data. They had no explanation how someone could "hijack" my booking.
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No announcement yet.
The useless new website, launched in May 2011
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Not sure it's related to the "new" singaporeair.com or not.... but this never happened to me before the "new" site launched...
This afternoon, I tried to cancel my offline redemption booking through the call center, and opted paying USD 30 for the cancellation fee.
With this "new" system, the KF agent now will re-direct me to their automatic system for me to input my credit card number by punching the phone keys (previously, they would took my credit card number manually to process the cancellation).
But, it was gone error... even when the agent tried to cancel it manually, she couldn't do it... She couldn't cancel my booking
She apologized, and took my credit card detail manually, and said will escalate this problem to her supervisor and will contact me after she could cancel my booking.
But until now, no news from her... and my booking still there...
Did the error on their system has spread from their website to their "offline" system?Last edited by Dent@SUB; 17 August 2011, 09:01 PM.
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Originally posted by CHG89 View PostI just spent 2hours booking a flight . Each time it failed at payment , saying that it's system error . I gave up . Will try again tomorrow .
I may only be one person on one flight flying in economy, but it all adds up.
If the new CEO has the background and education that was reported on here, he should be sacked over this total and utter stuff up of a website, how could any person at his level allow this to go on for so long?
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It seems that SQ management has forgotten that we, the paying customers, have other alternatives to get to our destinations these days. I want to fly with SQ's 333 and 773, but looking at their overpriced airfare and problematic website, I guess I will have to wait for a while.
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An update to my booking - I tried to book again and after payment , it went straight to home page and I am logged out of my kf account . No system error . I am confused but decided to log in again . I was surprised that I have duplicate bookings ( i can only assume yesterday booking was successful? ) Sq kindly cancelled my duplicate booking after I explained to them the frustration I had with my booking . But they are unable to stop payment . I will have to contact my bank to see what they can do for me . Sigh , more calls to follow.Aim High
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Originally posted by SQ_fanatic View PostIf I were you I will INSIST that they settle the mess. It wasn't your fault. After all, we do pay a premium and so we do expect a lot from them.
(did it before with UA due to mistake on my part, the request was handled immediately with email confirmation)
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Originally posted by SQ238 View PostThe same thing happened to me, I gave up and booked Thai.
I may only be one person on one flight flying in economy, but it all adds up.
If the new CEO has the background and education that was reported on here, he should be sacked over this total and utter stuff up of a website, how could any person at his level allow this to go on for so long?
And that we're giving up and booking elsewhere...
What airline company has stalled this long in fixing their problems?
What airline lists destinations in front of the obvious, ie Singapore, for checking say, Flight Status... and when I decided to test if the system is as sophisticated as it pretends to be, I put in just ... ABZ (Aberdeen) to HKG, the system says that they don't serve it.
Then why put in destinations that SQ does not fly there, or have a codeshare??
The SQ IT department has all gone on holiday...
MH's website is much more user friendlier..
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Originally posted by KC* View PostI am generally not in favour of euthanasia... but in this rather sad case, I think the most humane action would be for SQ to put the website to "sleep".
May this painfully diseased mess RIP.
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Sh*t website
Who else is out there and finding their new website sh*t to use? No more simple retrieval of "my booking", no more simple viewing of your bookings and seat allocation. Their web designers have tried to be too fancy and it's backfired.
I am appalled that an airline like SQ has produced something so terrible and is such a bad experience. Coupled with an ineffictive call centre in India, it's the final straw and once I've redeemed my miles I am going across to TG.
I am so disappointed with them.
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