The useless new website, launched in May 2011

[B727]

If I had my way, we'd have paper tickets again

Ooh, I am rather nostalgic for those paper tickets with the colorful flaps

This website fiasco has gone on for a while now and it makes me think did some people just make some horrendous mistakes in designing the new site or?

I still book fairly uncomplicated, tried and proven itineraries on SQ albeit without being able to select my own seat in the front cabin every now and then, but knowing that the site still poses challenges has made me wary about booking one of my premium transoceanic routes on SQ. I just don't want to deal with the hassle of having to do all the double work of calling the hotline to solve any problems resulting from the web booking

[barbene]

Well, things certainly seem to be going from bad to worse don't they. Indeed it is impossible to understand how SQ can allow this situation to continue endlessly with seemingly no improvements.

I too have the problem where I am unable to retrieve any bookings that contain a ticketed portion from another airline, including *A carriers.

I too have the problem to make a simple redemption booking. I am always refered to contact my local Singapore Airlines office, which is not really what I wanted to do.

I too am irritated by the design flaws on the Mac.

I still hate and loathe the home screen.

*Sigh*. It's now really too much that I have started shifting business to British Airways. At least that way I will rack up status there. I have enough reserve value to get me through the next few years of conitnuing my Solitaire without taking another SQ flight. In any case it seems that any status on SQ is really not worth anything anyway - apart from some vouchers to buy seriously overpriced, unimaginative stuff from the Krisshop.

OK, back to work ...

Cheers

[concept|infinit]

Came across this on JobsDB.com

Okay, this is an assumption but I can't think of any other "very prestigious airlines" here that would be hiring 50 call center agents.

But I guess that's what you need to do what you created a shoddy site that doesn't work most of the time.

[Quattro]

Go to News and Announcements after you logged on and clicked on "PPS Club / KrisFlyer".

There's a post on the 4th October "Improvements to Navigation on Krisflyer.com". The whole website changes to the Chinese version once you click to see the details of that post.

The sheer irony of it....

[viraj735]

Go to News and Announcements after you logged on and clicked on "PPS Club / KrisFlyer".

There's a post on the 4th October "Improvements to Navigation on Krisflyer.com". The whole website changes to the Chinese version once you click to see the details of that post.

The sheer irony of it....

I saw the same!

[MAN Flyer]

There are currently two of us on a BKK-SIN-MEL/SYD-SIN-BKK booking. Just went on to book seats for our SYD-SIN on Sunday, which had just changed over the phone as we couldn't do it on the website, and got :

Specific seat selection is not available for bookings made through travel agents, ticket offices and call centres. Paid preferred seat selection is offered for such bookings but all paid preferred seats for this flight are occupied. You may request for your seat preference (window, aisle or middle) via the drop down list below. Alternatively, you may contact your travel agent or your nearest Singapore Airlines office for specific seat request or other seat preferences.

I booked it on singaporeair.com FFS, and there are seats available as shown on the seatmap.

[mr_botak]

Two of us on an LHR-SIN-LHR booking, preferred seats arranged at time of booking for 31B/C. Went in today to select some meals to find we're shown in different rows on the return flight. I'm in 31C, my partner 44B. All seats apparently full so no opportunity to change.

Checkmytrip still shows 31B/C as originally booked - which of the two is likely to reflect reality? I'm of the opinion that the seat map is borked and calling the call centre will likely make things worse in light of MAN Flyer's post above. The error is on the return leg, so in theory could I sort this in person at LHR outbound?

Forgot to say - this was very much a toe back in the water after some good experiences elsewhere... not looking great so far :-(

[mr_botak]

And in a new twist it turns out it is correctly shown on the mobile site. F*** it we'll see what happens at check in!

SQ - This shouldn't be the way we're starting our trip - it's the little things that matter and stick in the mind.

[cscs1956]

Thats not so bad. Two months back my daughter and son both travelled from SIN to LAX with exactly same seat # assigned. It seem SQ try to maximum their profit by assigning 1 seat to 2 persons.

[jbflyer]

Trying to print out my flight ticket from the website.
That is what I got. Anyone had experience such long flight before?

SQ026 Singapore Airlines FIRST
Singapore (SIN)T3
New York (JFK)
Sat, 28 Apr 2012 23:55
Sat, 20 Oct 2012 11:00
CONFIRMED

SQ025 Singapore Airlines FIRST
New York (JFK)T4
Singapore (SIN)
Sat, 05 May 2012 21:25
Mon, 29 Oct 2012 06:50
CONFIRMED

https://www.dropbox.com/s/po8vj8diw3...-itinerary.png

[slacker]

Trying to print out my flight ticket from the website.
That is what I got. Anyone had experience such long flight before?

SQ026 Singapore Airlines FIRST
Singapore (SIN)T3
New York (JFK)
Sat, 28 Apr 2012 23:55
Sat, 20 Oct 2012 11:00
CONFIRMED

SQ025 Singapore Airlines FIRST
New York (JFK)T4
Singapore (SIN)
Sat, 05 May 2012 21:25
Mon, 29 Oct 2012 06:50
CONFIRMED

https://www.dropbox.com/s/po8vj8diw3...-itinerary.png

wow! a flight of 5-6 months duration in F! shiok!

[ycp81]

Thats not so bad. Two months back my daughter and son both travelled from SIN to LAX with exactly same seat # assigned. It seem SQ try to maximum their profit by assigning 1 seat to 2 persons.

At least they learned their lesson Last year, I and my friend were each assigned 2 seats in J Class, resulting in lose of 2 seats' revenue by SQ

[jbflyer]

wow! a flight of 5-6 months duration in F! shiok!

But I am worrying how to catch my return flight now..

[slacker]

But I am worrying how to catch my return flight now..

tat's for SQ to think and worry abt as they had ticketed that itinerary.

wat u need to worry abt is to write us a trip report, hehe

[Handiman]

Just got an email :

Dear Mr Xx

"Fabulous Destinations Travel Fair @ Senayan City"

Blabla.. and