Reprotection from 77W First to A380 Suites

[TerryK]

....I am not willing to spend over 100K krisflyer miles on the 744 First. Anyone else had this experience?

First saver SYD-SIN-SYD is 140K, standard is 280K. Looks like OP only paid for saver.

[matt_will_fix_it]

I'm guessing you paid the "Standard Award" rate (double krisflyer miles) as SQ234 was a 77W. If they do insist in putting you on the 747 I'd be asking for half of my miles back.

Additionally I would argue that this is SQ's change... not yours... so the liability to fix this with an outcome that suits you is on them. Its up to SQ to accommodate you on the flight that has closest schedule to the originally ticketed flight.

Let us know what the outcome is!

[SMK77]

Hello,

I was booked on a First Class redemption booking in April on SQ234 SYD-SIN 17.50 departure...this flight is now cancelled (4th SYD daily service not operating now until July 2009) - I have been rebooked on the morning service SQ232 operated by 744. Firstly the time is not suitable and the closest departure time to the original is the SQ222 A380 - why haven't I been rebooked on this?

I've called SQ and told them how unhappy I am about this but they using the ridiculous line 'we offer a class beyond First' rubbish. I know people on paid F tickets that have automatically been rebooked in Suites - this shouldn't be any different.

I am not willing to spend over 100K krisflyer miles on the 744 First. Anyone else had this experience?

They can try to rebook you to the morning flight - but you don't have to accept that. Push hard, file a complaint and keep asking for supervisors - they will ultimately honor the request. And if you have never been on Suites, it is worth a try (to find out that it's not worth the excessive surcharge *g*)

[SkySuites]

Hello,

I was booked on a First Class redemption booking in April on SQ234 SYD-SIN 17.50 departure...this flight is now cancelled (4th SYD daily service not operating now until July 2009) - I have been rebooked on the morning service SQ232 operated by 744. Firstly the time is not suitable and the closest departure time to the original is the SQ222 A380 - why haven't I been rebooked on this?

I've called SQ and told them how unhappy I am about this but they using the ridiculous line 'we offer a class beyond First' rubbish. I know people on paid F tickets that have automatically been rebooked in Suites - this shouldn't be any different.

I am not willing to spend over 100K krisflyer miles on the 744 First. Anyone else had this experience?