Originally posted by philipat
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The discussion in this thread revolved around how a small gesture like a personal acknowledgment during the flight can create / cement goodwill among customers, but that this seemed to be rather inconsistently executed at SQ. CX, for example, does a relatively exemplary job with their Diamonds (and even OW Emeralds). I would expect the consistency for TPPs, especially now after The Great Culling of 2007.
(As for the expectation of personal greetings for every KF member ... )
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