I got a very alarming e-mail today:
"Please allow me to explain that the PPS Helpline as been integrated with Singapore Airlines and Silk Air Contact Centre for our PPS Club members.
The Helpline now operates 24 hours daily and this is part of our ongoing efforts and continual commitment to provide a more seamless customer experience for our premium customers. We would like to assure you that our call agents undergo the same intensive training before they are allowed to service our members. Each agent's performance is reviewed regularly based on customer feedback and service audits."
If this is true, this is a huge devaluation of the PPS service. The call center people are often extremely unknowlegable and completely lost.
"Please allow me to explain that the PPS Helpline as been integrated with Singapore Airlines and Silk Air Contact Centre for our PPS Club members.
The Helpline now operates 24 hours daily and this is part of our ongoing efforts and continual commitment to provide a more seamless customer experience for our premium customers. We would like to assure you that our call agents undergo the same intensive training before they are allowed to service our members. Each agent's performance is reviewed regularly based on customer feedback and service audits."
If this is true, this is a huge devaluation of the PPS service. The call center people are often extremely unknowlegable and completely lost.
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