I was notified via email that a waitlisted KF award is shortly expiring and to call them to stop it auto cancelling.
I have just done so and while asking if there was any way they can try and clear it for me I was put of hold for a minute then they came back on and said 'Can you please confirm the reason for your trip to try and assist us with building your case for this award'. WTF ?!.
I asked them to repeat it a couple of times to make sure I wasn't hearing things, and they were indeed asking for the reason for my trip. When I asked what difference it makes, they just kept saying it was necessary to 'build your case' for the award. Definitely a new one for me!.
You would like to think that being Solitaire would trump the reason for the trip in 'building your case', but then we know what SQ thinks of it's QPP's and TPP's so I guess that's wishful thinking...
I have just done so and while asking if there was any way they can try and clear it for me I was put of hold for a minute then they came back on and said 'Can you please confirm the reason for your trip to try and assist us with building your case for this award'. WTF ?!.
I asked them to repeat it a couple of times to make sure I wasn't hearing things, and they were indeed asking for the reason for my trip. When I asked what difference it makes, they just kept saying it was necessary to 'build your case' for the award. Definitely a new one for me!.
You would like to think that being Solitaire would trump the reason for the trip in 'building your case', but then we know what SQ thinks of it's QPP's and TPP's so I guess that's wishful thinking...
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