I am based in BKK an I am trying to use my KF miles for a redemption next week from BKK to Funchal, Maderia in Business class with LX and TAP.
Krisflyer BKK can get me as far as Lisbon with LX, but even though they say they can see redemption class "I" availability on the onward leg to Funcal (FNC), they "can't book it the system". I have been waiting for them to get back to me for a week now. They say they have contacted TP locally - actually a travel agent that represents TAP - and they tell me they have communicated with SQ KF in Singapore to see "if there is something wrong with the system" or a bug as it's been explained. Singapore office is yet to get back to them with a fix. I have escalated this to the manager of SQ in BKK.
I need to travel next week and I am getting slightly anxious (I am holding a revenue booking in Y class in case things do not work out).
Has anybody experienced this before? Is it because it's a 3 hop flight? Any advice in how to get some traction on this would be welcome.
PS: I have not contacted KF direct in Singapore due to the waiting times.
Thanks in advance.
Krisflyer BKK can get me as far as Lisbon with LX, but even though they say they can see redemption class "I" availability on the onward leg to Funcal (FNC), they "can't book it the system". I have been waiting for them to get back to me for a week now. They say they have contacted TP locally - actually a travel agent that represents TAP - and they tell me they have communicated with SQ KF in Singapore to see "if there is something wrong with the system" or a bug as it's been explained. Singapore office is yet to get back to them with a fix. I have escalated this to the manager of SQ in BKK.
I need to travel next week and I am getting slightly anxious (I am holding a revenue booking in Y class in case things do not work out).
Has anybody experienced this before? Is it because it's a 3 hop flight? Any advice in how to get some traction on this would be welcome.
PS: I have not contacted KF direct in Singapore due to the waiting times.
Thanks in advance.
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