Hi guys, this is my first posting so pardon me if i didn't explain myself clearly. The whole situation is quite complex and i just need some opinions from you guys.
Anyway, i've been a QPPS for the past 6 years and throughout the 6 years, my cumulative Solitaire points is up to 231,000. Unfortunately, i didn't get to travel much last year so i was short of about 7,000 miles to requalify for my PPS which is ending on the 31st May (on my card while online it says 30th April which i understand)
Anyway, i have one more leg on first class from SIN-DXB as well as another leg from DXB-SIN-CKG. Reason why i start my journeys from DXB is because i have an office there so it makes better sense for me to buy from DXB.
Now here is where the problems start.
I called up Krisflyer and asked if it's possible for an extension since i still got a 1 way (return leg) on first class to DXB as well as a round trip from DXB-SIN-CKG. ANd i need the extensions till end may because i have a trip there in a few days time.
Spoke to the manager at Krisflyer and then spoke to another girl and she tried to appeal for me but unfortunately, both an extension or a requalification is not allowed.
and last i checked, my 231,000 miles has been wiped out and i'm back on being an elite silver.
I have friends who managed to get requalified beiing short of about 2-3k in miles whereas for me, if i finished my entire leg, would be short of about 2K. I don't see why they are not able to at least extend me for 1 more month since i will be flying for the whole of this month and i'm pretty sure i can even get that 2K shortage on a flight to either CKG or MNL on first class.
I just feel it's very wastd that i've come so close being only 19k shy of solitaire and they had to do this. And i know they mentioned that solitaire cumulative is for 5 concurrent years, but i've had those points for the past 6 years without getting wiped out so why on the 7th upcoming year then it'd get wiped out.
I asked the manager if i can speak to someone higher for me to appeal personally but he said that ultimately, i would end up talking to him again as he's sort of the "gatekeeper" for all appeals.
Can somebody help me in this matter?
I'm sorry if i'm kind of longwinded about this problem of mine.
Any help would be very much appreciated.
Anyway, i've been a QPPS for the past 6 years and throughout the 6 years, my cumulative Solitaire points is up to 231,000. Unfortunately, i didn't get to travel much last year so i was short of about 7,000 miles to requalify for my PPS which is ending on the 31st May (on my card while online it says 30th April which i understand)
Anyway, i have one more leg on first class from SIN-DXB as well as another leg from DXB-SIN-CKG. Reason why i start my journeys from DXB is because i have an office there so it makes better sense for me to buy from DXB.
Now here is where the problems start.
I called up Krisflyer and asked if it's possible for an extension since i still got a 1 way (return leg) on first class to DXB as well as a round trip from DXB-SIN-CKG. ANd i need the extensions till end may because i have a trip there in a few days time.
Spoke to the manager at Krisflyer and then spoke to another girl and she tried to appeal for me but unfortunately, both an extension or a requalification is not allowed.
and last i checked, my 231,000 miles has been wiped out and i'm back on being an elite silver.
I have friends who managed to get requalified beiing short of about 2-3k in miles whereas for me, if i finished my entire leg, would be short of about 2K. I don't see why they are not able to at least extend me for 1 more month since i will be flying for the whole of this month and i'm pretty sure i can even get that 2K shortage on a flight to either CKG or MNL on first class.
I just feel it's very wastd that i've come so close being only 19k shy of solitaire and they had to do this. And i know they mentioned that solitaire cumulative is for 5 concurrent years, but i've had those points for the past 6 years without getting wiped out so why on the 7th upcoming year then it'd get wiped out.
I asked the manager if i can speak to someone higher for me to appeal personally but he said that ultimately, i would end up talking to him again as he's sort of the "gatekeeper" for all appeals.
Can somebody help me in this matter?
I'm sorry if i'm kind of longwinded about this problem of mine.
Any help would be very much appreciated.
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