I called last night to cancel a booking (which wasn't possible on line, again...) and was originally on hold for more than quarter of an hour. Never having been on hold that long before I thought I must have disappeared into a black hole some how so gave up and called again, to be on hold for another ten minutes.
This on the so called 'exclusive' QPP/TPP line as well.
This on the so called 'exclusive' QPP/TPP line as well.
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