Has there been a recent round of staff cuts in the call centre(s) ?

[MAN Flyer]

I called last night to cancel a booking (which wasn't possible on line, again...) and was originally on hold for more than quarter of an hour. Never having been on hold that long before I thought I must have disappeared into a black hole some how so gave up and called again, to be on hold for another ten minutes.

This on the so called 'exclusive' QPP/TPP line as well.

[alian]

And the holiday season is round the corner so I'm very certain there is more calls than usual ...

MAN Flyer did you try the PPS call back feature?

[MAN Flyer]

Not this time, I'd given up on it after a couple of goes. It was 9pm UK time so should have been pretty quiet locally, granted with less staff. I have never experience a wait anything like that before.

[concept|infinit]

I like how you said quarter-hour rather than 15 minutes

[thelongroad]

I'd be annoyed if I were TPP and had to wait that long.