I was recently on a very badly delayed LHR-SIN flight - caused, it seems, by the need for a change of planes on the SIN-LHR flight because the original developed a fault.
It seems to me to be a clear case where SIA has to pay compensation as stipulated in the EU regulations (unexpected technical problems don't come under 'extraordinary circumstances' that allow airlines not to pay), but I'm curious to know if anyone has any experience of SIA's willingness to pay.
Does the airline put up a struggle? And, if so, what are the best strategies for getting the necessary cash?
Thanks.
It seems to me to be a clear case where SIA has to pay compensation as stipulated in the EU regulations (unexpected technical problems don't come under 'extraordinary circumstances' that allow airlines not to pay), but I'm curious to know if anyone has any experience of SIA's willingness to pay.
Does the airline put up a struggle? And, if so, what are the best strategies for getting the necessary cash?
Thanks.
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