Preferred seat selection extended to Japan, Taiwan and S.E. Asia

[SMK77]

You guys don't have Coordinators anymore?!?

Yes, indeed. All dead. But PPS can now call the hotline 24/7 and get the benefit of all the well-trained call center agents that you have already enjoyed for so long...

First call: Could you add my KF number to my Lifemiles booking? Agent in shock, not sure what to do. Comes back after a pause to check with the supervisor and my number is in the booking. Took only 9 minutes.

SQ responded to my feedback that they are monitoring quality on an ongoing basis and are confident that PPS will enjoy the same level of service as before - now even 24/7.