I agree with HUGE AL on this one, your email was addressed to the GM, and one would expect the GM to reply.
Having said that, using jhm's letter as a comparison, there are ways to write letters and there are ways to write letters (well emails in this day'n'age) and still get the same message across.
"as a gesture of our concern" *cringe*, trying to make it overtly obvious that they are doing you a favour...
At the end of the day, I guess if you're happy with the response KeithMEL then that should be enough.
Having said that, using jhm's letter as a comparison, there are ways to write letters and there are ways to write letters (well emails in this day'n'age) and still get the same message across.
"as a gesture of our concern" *cringe*, trying to make it overtly obvious that they are doing you a favour...
At the end of the day, I guess if you're happy with the response KeithMEL then that should be enough.
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