It is fair to say it has not been a great few months for Hyatt, for Diamond members in particular.
First of all we had the disastrous attempt to woo worried Starwood and Marriott customers who don't like the look of the merger of the two, which ended up with them handing Diamond status out to virtually anyone who bothered to ask. Then they had to hold their hands up and admit they had suffered a serious malware attack that incredibly was going on for five months from August to December before it was discovered. And now they announce that our DSU's have to be used before their expiry date and not just booked.
I have had top tier status in most of the hotel loyalty programmes at some point, including IC RA, Starwood Plat, Hilton Diamond etc and Hyatt Diamond has been the best of the lot until now so I despair at what's happening at the moment.
First of all we had the disastrous attempt to woo worried Starwood and Marriott customers who don't like the look of the merger of the two, which ended up with them handing Diamond status out to virtually anyone who bothered to ask. Then they had to hold their hands up and admit they had suffered a serious malware attack that incredibly was going on for five months from August to December before it was discovered. And now they announce that our DSU's have to be used before their expiry date and not just booked.
I have had top tier status in most of the hotel loyalty programmes at some point, including IC RA, Starwood Plat, Hilton Diamond etc and Hyatt Diamond has been the best of the lot until now so I despair at what's happening at the moment.
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