This post follows on from my previous post in which only one portion of caviar was loaded on SQ 318 on 21/6/2018, with a full component of 4 passengers.
I have now received feedback from SQ.
They tell me that:
1. The caviar was not offered to me as a starter because I ordered the BTC lobster for my main and did not order the standard meal!!
2. They tell me they only loaded one portion for the passenger who had the standard meal (presumably did not use the BTC)
3. They also tell me that if I want caviar on my return F flight from CPH to SIN on 8/7/2018, then I need to cancel my BTC order, which, by the way is only the Japanese BREAKFAST!
This means that, unlike stated on any web page, they have begun penalising passengers who order BTC and not loading caviar as the appetiser for these passengers, which sounds bizarre.
It is hard to imagine this explanation being correct, but let me know if I am mistaken. I have always been offered the caviar service in addition to BTC, as recently as Jan 2018 when I flew the new A380 suites out of Sydney and used BTC for the lobster
If it is, be aware that you may not be offered caviar if you BTC
Their response is particularly incomprehensible as caviar is a starter or appetiser and you cannot use BTC for an appetiser
Im interested in your response
I have now received feedback from SQ.
They tell me that:
1. The caviar was not offered to me as a starter because I ordered the BTC lobster for my main and did not order the standard meal!!
2. They tell me they only loaded one portion for the passenger who had the standard meal (presumably did not use the BTC)
3. They also tell me that if I want caviar on my return F flight from CPH to SIN on 8/7/2018, then I need to cancel my BTC order, which, by the way is only the Japanese BREAKFAST!
This means that, unlike stated on any web page, they have begun penalising passengers who order BTC and not loading caviar as the appetiser for these passengers, which sounds bizarre.
It is hard to imagine this explanation being correct, but let me know if I am mistaken. I have always been offered the caviar service in addition to BTC, as recently as Jan 2018 when I flew the new A380 suites out of Sydney and used BTC for the lobster
If it is, be aware that you may not be offered caviar if you BTC
Their response is particularly incomprehensible as caviar is a starter or appetiser and you cannot use BTC for an appetiser
Im interested in your response
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