Mix up with bonus miles and pps points

[Uli]

hi,

have deen doing a couple of R class flight during the last two weeks. when checking in, i told them very clearly that i want to have the PPS points with SQ and the miles with LH. unfortunately, they have messed it up. i saw them entering both numbers, but now everything shows up in my krisflyer account.

anybody has experience with changing that afterwards? just call the SQ hotline, will they do it?

[SQflyergirl]

You're in for the long haul unfortunately. You need to call SQ and have them reverse it - and it'll take lots of time and lots of follow up.

[Singapore_Air]

You could also email KrisFlyer or Customer Services (I can't remember which one I emailed).

And as SQFlyerGirl said, it'll take time. My experience was six weeks. Not great but could have been worse.

[Uli]

thanks, so it seems it takes but, but could work. good news ....

[SMK77]

Call the PPS line - they can sort it out much quicker than six weeks...

Flying R gives 300% plus 25% on KrisFlyer - if you don't need the LH miles, I would actually keep some points with SQ.

FQTV = Miles & More number
FQTS = KF/PPS number

Boarding pass should show both "QPP" and LH *G.

[bkkman]

I had the same problem with miles to BD but e-mails and a couple of calls eventually sorted the problem.

Would have been quicker if they would have actually read the content of the e-mails.

Just booked my upgrade with special points, was a bit of a bind but got it sorted through Singapore call centre.

Ring Singapore to get it sorted quicker.