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Missing Krisflyer Miles for PPS and PPS Solitaire
Hello,
I noticed that since September 2021 when I am flying with SQ, my krisflyer miles and tier bonus factor are not accrued to my account.
For reference, I flew 8 times only in business class.
When I contacted customer service many times and explained even more times, the response was that I needed to claim the missing miles.
First, it is a systemic problem as I have spoken with other persons that encounter the same issue, and secondly, I should be the one taking care of this manually as well as I might not be able to get the tier bonus factor.
I encourage everybody to check if you did not and did anybody got a better answer from SQ than what I received?
Thank you
I noticed that since September 2021 when I am flying with SQ, my krisflyer miles and tier bonus factor are not accrued to my account.
For reference, I flew 8 times only in business class.
When I contacted customer service many times and explained even more times, the response was that I needed to claim the missing miles.
First, it is a systemic problem as I have spoken with other persons that encounter the same issue, and secondly, I should be the one taking care of this manually as well as I might not be able to get the tier bonus factor.
I encourage everybody to check if you did not and did anybody got a better answer from SQ than what I received?
Thank you