Flight cancelled moved to another flight options

[FlyBoy]

Okay so SQ cancelled SQ319 on 1 day in a few months

They moved me automatically to SQ305 which leaves 6 hours earlier and means no time in London really.

It's also a downgrade from the NEW 777W to the old 777W

Before I call.... What are my options now?

There is no availability on the later A380 flight on the same day

Can I change days totally or get moved to the a380

This was in F on a saver award

Just my luck a random cancellation of sq319

[FlyBoy]

By availability I mean saver F....

Thoughts

[726]

well, my experience for commercial booking is that we got the upper hand if sq cancelled their flight. That applies to V-class tickets. I even managed to get flight that is originally not qualified for V-class. You might as well move to another day.

Not sure about redemption.

[FlyBoy]

Thanks. I am expecting not to have luck moving to the later flight..

Will just have to call I guess

[Kyo]

Call and hold your ground and express your disappointment/frustration. Escalate as needed. They'll eventually move you. If you have any SQ status, that'll help also... not your fault they cancelled the flight, after all

[Sethor]

Just say you're unable to make the earlier flight due to event/meeting/etc & they will change your flight.

[726]

just got my flight changed by SQ. It's SQ616, and the change has only 5 mins difference. So, I just reconfirm it. but it happens to me once for LHR-SIN route. I bought v-class ticket, and I got not-so-pleasant SQ305, and changed to even more not-so-pleasant SQ317. Without me escalating anything, I got SQ321 at the end in a very simple process. Customers win in this case.