Upgrade award cannot be wait listed

[SQueeze]

I just discovered last night: Upgrade award cannot be waitlisted.

So one has to check if business award seats are available before buying an economy class ticket to upgrade.

I bought one only to discover to my horror that it is showing as "not available" when attempting to upgrade instead of a waitlist option

but being first time, i have resolved the issue with the call centre who has been rather noticeably more accommodating these days. I am very satisfied with the way things are flexibly managed these days. I am definitely staying with Krisflyer for all these recent accommodating stance.

[CarbonMan]

I just discovered last night: Upgrade award cannot be waitlisted.

So one has to check if business award seats are available before buying an economy class ticket to upgrade.

I bought one only to discover to my horror that it is showing as "not available" when attempting to upgrade instead of a waitlist option

but being first time, i have resolved the issue with the call centre who has been rather noticeably more accommodating these days. I am very satisfied with the way things are flexibly managed these days. I am definitely staying with Krisflyer for all these recent accommodating stance.

Yes, I had to wait list on J Saver on two flights thru the KF call centre.

[SQueeze]

what i meant was that the first agent refused to honor 15% discount for wait listing for an upgrade because she said upgrades cannot be wait listed in the first place and therefore cannot be done online. To do it offline, she can but she will charge the whole amount.

Did you get it honoured regardless?

[CarbonMan]

what i meant was that the first agent refused to honor 15% discount for wait listing for an upgrade because she said upgrades cannot be wait listed in the first place and therefore cannot be done online. To do it offline, she can but she will charge the whole amount.

Did you get it honoured regardless?

they didn't charge me any miles for waitlisting. If it does get issued then I will know whether they gave me 15% discount.

[Short Final]

what i meant was that the first agent refused to honor 15% discount for wait listing for an upgrade because she said upgrades cannot be wait listed in the first place and therefore cannot be done online. To do it offline, she can but she will charge the whole amount.

Did you get it honoured regardless?

The agent's logic seems like some backwards logic to me. Ridiculous. If she can do it offline, then upgrades *can* be waitlisted. And I would counter because it cannot be done online, then I am forced to call the agent, at no fault of my own. So, they should honor the 15%.

That line of argument has worked for me in the past. My suggestion is if you get an agent refusing to upgrade and honor the 15%, end the conversation and call again to get a different agent.

[SQueeze]

The agent's logic seems like some backwards logic to me. Ridiculous. If she can do it offline, then upgrades *can* be waitlisted. And I would counter because it cannot be done online, then I am forced to call the agent, at no fault of my own. So, they should honor the 15%.

That line of argument has worked for me in the past. My suggestion is if you get an agent refusing to upgrade and honor the 15%, end the conversation and call again to get a different agent.

That's what I did. I said thanks and bye then called another agent the next day.
I always did so. No way I am going to give up 15% since their website is moving backwards: no mixed redemption, no waitlist for upgrade, etc

[638love]

i have found that agents that work the day time shift are more accomodating and flexible than those that work at night. Now i always call during office hours. Have had more success with my requests then than calling after 6pm.

[b777jubilee]

Dear all

Understand 15% online discount is for direct bookings only. For bookings via travel agents, has anyone got 15% for upgrades awards? I gonna travel for company trip but in y class, so upgrading using my own miles.

Any tricks or advise welcomed!

[inix]

Dear all

Understand 15% online discount is for direct bookings only. For bookings via travel agents, has anyone got 15% for upgrades awards? I gonna travel for company trip but in y class, so upgrading using my own miles.

Any tricks or advise welcomed!

Upgraded many segments and has never gotten any discount on such tickets.