hi everyone
a quick question, i've put in a redemption for 2 return biz class flight to Perth sometime end of May. One of the sector (outbound) is on waitlist, whilst the return is confirmed.
So I called KF hotline asking if they could help me put in a request to find a confirmed flight for me so that we can start planning the trip and also get an infant ticket for our little one who will be travelling with us.
I was told rather curtly that such 'request' is not possible unless its for medical/compassionate grounds and that I have up to 10th May (2 weeks b4 our holiday trip) to find out if my flight will ever get confirmed. Just thought it was a bit odd cos the last time I encountered similar waitlist redemption for Seoul, the person on the phone offered to put in a request and i think a week later i got confirmation.
Has anyone encountered this?
Sorry if I'm sounding impatient, just trying to plan a first overseas travel with a 1yo then feels like a mammoth task! Any advice is much appreciated.
a quick question, i've put in a redemption for 2 return biz class flight to Perth sometime end of May. One of the sector (outbound) is on waitlist, whilst the return is confirmed.
So I called KF hotline asking if they could help me put in a request to find a confirmed flight for me so that we can start planning the trip and also get an infant ticket for our little one who will be travelling with us.
I was told rather curtly that such 'request' is not possible unless its for medical/compassionate grounds and that I have up to 10th May (2 weeks b4 our holiday trip) to find out if my flight will ever get confirmed. Just thought it was a bit odd cos the last time I encountered similar waitlist redemption for Seoul, the person on the phone offered to put in a request and i think a week later i got confirmation.
Has anyone encountered this?
Sorry if I'm sounding impatient, just trying to plan a first overseas travel with a 1yo then feels like a mammoth task! Any advice is much appreciated.
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