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Just wanted to share my experience with this new card's Limo service. They don't use the usual SMRT or Comfort Mercedes cabs, instead they outsourced it to a private vendor who has a fleet of Mercedes limos of various sizes. Used it twice and will really think twice about using their service again.
Trip #1. Eve of departure, never receive a call or SMS to remind me of the service unlike other free limo rides i have taken from other banks. Had to call the vendor directly to confirm my booking. The limo that came was a huge Maxicab-like black Mercs limo. Driver confirmed with me the destination and I told him to use the main road to the expressway when he asked if he can use another "shortcut" via Seletar to TPE. I agreed since I thought he should know the way as he asked for it. End up he got lost
and I had to help him find a way to the expressway. Wasted 15 mins.
Trip #2. Booked 1 month earlier. Driver called 1 day later to ask me to remind him 2 days before the trip in case he forgets.
Eve of departure, again, no calls or SMS to confirm the service. Sent driver a SMS with my address to confirm and he replied Ok.
Actual day at 5.15am, i got down early to wait for my 5.20am ride which simply never turned up. 5 mins past the agreed timing, I texted the driver. No response. Another 5 mins passed and I called the driver. Seems like it's a different driver picking up the call and he alleged that I was a no-show as he came to my block at 3.20am - and he quoted my block number WRONGLY!
Though he did apologise and says I can make a claim from UOB or from them after I kicked up a big fuss with him while hurriedly hailing a cab for my 7.10am flight, the damage is already done. Bet you all know what I did while I was in the cab enroute to airport......
Would love to hear of other cardmember's experience with UOB's limo service.
Trip #1. Eve of departure, never receive a call or SMS to remind me of the service unlike other free limo rides i have taken from other banks. Had to call the vendor directly to confirm my booking. The limo that came was a huge Maxicab-like black Mercs limo. Driver confirmed with me the destination and I told him to use the main road to the expressway when he asked if he can use another "shortcut" via Seletar to TPE. I agreed since I thought he should know the way as he asked for it. End up he got lost
and I had to help him find a way to the expressway. Wasted 15 mins.Trip #2. Booked 1 month earlier. Driver called 1 day later to ask me to remind him 2 days before the trip in case he forgets.
Eve of departure, again, no calls or SMS to confirm the service. Sent driver a SMS with my address to confirm and he replied Ok. Actual day at 5.15am, i got down early to wait for my 5.20am ride which simply never turned up. 5 mins past the agreed timing, I texted the driver. No response. Another 5 mins passed and I called the driver. Seems like it's a different driver picking up the call and he alleged that I was a no-show as he came to my block at 3.20am - and he quoted my block number WRONGLY!
Though he did apologise and says I can make a claim from UOB or from them after I kicked up a big fuss with him while hurriedly hailing a cab for my 7.10am flight, the damage is already done. Bet you all know what I did while I was in the cab enroute to airport......Would love to hear of other cardmember's experience with UOB's limo service.
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