At Y check-in in December 2006 there was a sats checkin agent that I had a confrontation with. My parents had arrived on SQ173 SGNSIN and they were overnighting. They wanted to be rid of one suitcase as it was not necessary so I decided to check one of them in.
However the sats agent W# refused to accept the bag because it was 9kg over the limit (SGN allows 10kg grace unlike most stations). After much arguing and him going to-and-fro with sats colleagues (ending in a "really?!" to one of his colleagues who probably said in Malay that +10KG is OK) would he check in the pax and the suitcase.
However, "If you get charged then I am not responsible OK?"
Anyway, I wrote a considerable letter to Customer Relations highlighting the incident and how it was unacceptable and a few days later they had counselled the staff member involved (or so they said).
Again it shows that sometimes the ground experience is spoiled by poor recruitment and internal marketing.
For shame.
However the sats agent W# refused to accept the bag because it was 9kg over the limit (SGN allows 10kg grace unlike most stations). After much arguing and him going to-and-fro with sats colleagues (ending in a "really?!" to one of his colleagues who probably said in Malay that +10KG is OK) would he check in the pax and the suitcase.
However, "If you get charged then I am not responsible OK?"
Anyway, I wrote a considerable letter to Customer Relations highlighting the incident and how it was unacceptable and a few days later they had counselled the staff member involved (or so they said).
Again it shows that sometimes the ground experience is spoiled by poor recruitment and internal marketing.
For shame.
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