A first in First… and last

[badabing59]

I guess our expectations of service are all quite subjective, and imho really do depend considerably on the crew-if the are good, you'll forgive older planes etc.
I recently did DXB-SIN-SYD return in F (773 and 747)
We were fortunate enough to have excellent crew (and Krug ) on all sectors, which made the trip a delight, and more than made up for a less-than-comfortable regional F.
When you compare the SQ F experience to say the UA F experience, even the worst SQ experience has been better than my UA experience to date.

[SQFM]

Overall impression – the F service is overall a polished product, as very much expected from SQ. It is however rather clinical and by-the-numbers, again, in line with what SQ has become. By that I mean I felt everything was there but just about… didn’t feel this was a truly luxurious experience, as I have felt in the past with NH for example (and of course this is highly dependent on the crew)… The main issue for me is to feel “different” because of the redemption issue… if I am treated like so in the lounge and know that on-board the crew may also know this, then I couldn’t relax and felt there was a slightly lesser service quality… this kept me from fully enjoying the trip. IMHO this is a huge mistake for SQ – I would never consider paying for F or using miles to redeem again and this can’t be the expected result.

SQ comes from asia and the work ethics encompass hardworking, humble, 'actions rather than words', 'team before self' & adhering to company rules. This is what makes SQ famous for its inflight service worldwide. Of course, there's always areas of improvement. I know what I would rather choose even though it may seem clinical.

I agree SQ F can swing both ways. I had my disappointment with SQ F service mainly down to crew. Maybe they were tired due to jet-lagged or lost of enthusiasm. Though they lost that sparkle, the overall service was still consistent and above others.

Long gone were the days where F was truly luxurious. You can't find it anymore anywhere anytime now.