Service charge for Itinerary change / Cancellation refund

[uglymale]

Hi guys,

I have an unused, round trip Flexi Y-class ticket thats confirmed for travel next month LAX-SIN-LAX. I bought it some time ago for some personal travel but it looks like it may not work out.

What is the itinerary change / cancellation refund charge for this ticket? Does being a (lowly) Krisflyer Silver help in anyway?

I had the impression that this ticket was the most unrestricted ticket. I heard there are no charges for similar J and F tickets?


Thanks.

[SQKevin]

It all depends on the type of ticket you have booked. I cancelled my confirmed online booking, SIN-KIX, NRT-SIN, last week and got a full refund, though I'm not sure when I will receive it. The ticket type was a '2 to go/Sweet Deals' in Y. I am not a Krisflyer.

According to the SQ website, itinerary changes are allowed for 'Flexi Y' tickets but a S$75 charge is imposed for a cancellation.

[uglymale]

wow, so it means its totally up to the discretion of the customer service officer?

your ticket should have been quite restricted :\

[Megatop]

You should be able to find out the cancellation fee under 'Fare Conditions'.

[SQKevin]

wow, so it means its totally up to the discretion of the customer service officer?

your ticket should have been quite restricted :\

My purchase was made online, so no customer service officer was involved. My ticket was quite restrictive with no miles earned or change in itinerary allowed. In fact, although there was a full refund, I expect an admin fee of S$75 to be charged when I receive my credit card statement.