Entertainment system failure for SQ853

[tris]

I've taken this flight today and the kris entertainment system failed on us today! Thing doesn't get better even with multiple resets.

The pax sitting beside me mentioned that this happened 7 times out of his last 10 trips from HK-SIN on 772/3 series.

This is the first time i've encountered this. Anyone encounter simiar situation? I suppose nothing can be done if there is no technical crew on board.

[matt_will_fix_it]

I had the problem from LHR to SIN - after many resets we got a voucher for USD$75 each to be spent in Krisshop.

[zxcvbn]

I believe SQ853 does not run HKG/SIN, it does CAN/SIN, and it does not run today..
Perhaps you were referring to SQ863 HKG/SIN? B777-300.

Anyway, the cabin crew should have automatically offered some form of compensation, as I believe the reason many people fly SQ is for their great KrisWorld entertainment system.

[astroboy]

I believe SQ853 does not run HKG/SIN, it does CAN/SIN, and it does not run today..
Perhaps you were referring to SQ863 HKG/SIN? B777-300.

Anyway, the cabin crew should have automatically offered some form of compensation, as I believe the reason many people fly SQ is for their great KrisWorld entertainment system.

Really sorry to hear of your experience tris...

The compensation I believe you're referring to are called Service Recovery Vouchers. The cabin crew would only have enough onboard to give to the PCL & JCL pax. For YCL pax, I believe Customer Affairs will be contacting you. If nothing happens, I suggest you call them up to complain...

[tris]

Yes. It's SQ863.

I did receive the voucher. Better than nothing but i guess definitely i feel that something can be done to ensure such hassle to passenger is kept to the min. I believe the crews are too busy to reset each and every passenger entertainment system and have to apologise on serveral occasions.

[StarG]

The time KrisWorld failed in the entire aircraft on my flight (SQ 15 SFO-ICN B777-200ER), no service recovery vouchers were given. Just a small gift (a pen with SQ logo in a box) and apology letter waiting for us on the jetway in ICN.

[LionCity]

The time KrisWorld failed in the entire aircraft on my flight (SQ 15 SFO-ICN B777-200ER), no service recovery vouchers were given. Just a small gift (a pen with SQ logo in a box) and apology letter waiting for us on the jetway in ICN.

I received a service recovery voucher of around USD 100 for a PVG - SIN trip. You probably should receive more than USD 100 as your trip is longer.

[zxcvbn]

I would have definitely asked for compensation.

[StarG]

This happened in 2003 around SARS period. Perhaps the recovery voucher procedure was not up yet at the time? Anyway I wanted to catch up on sleep so it didn't bother me too much.