SQ policy for pax and a rude blue cabin crew

[kevino]

Yes, maybe it started from a misunderstanding in the beginning. If you had four FA's helping you as you boarded, then that meant they couldn't be doing other things. And if they were helping you bc of a language issue, then when you said "cool" on the way to the seat, maybe the blue girl thought you could speak English better than you were letting on. So, maybe she thought you were pretending to get attention?

There are many SQ FA's that don't really want to be there or are not well suited to their profession. That's why so many quit each year after they get their yearly bonus.

[zvezda]

The OP was making innocent but very unusual requests and comments. That, combined with a language issue, makes it easy to see how a misunderstanding could arise which would make a stewardess uncomfortable with or even frightened of the passenger.

[Greatfox]

You were travelling in Y yes? I'm sure you're only supposed to get ONE meal in y, dunno about J or F, and again with the safety briefing, usually it's on the IFE unless you were travelling as a non-english speaking assisted passenger. Other aspects of the service you described though do sound pretty bad and inexcusable

[matt_will_fix_it]

I've seen a passenger get 2 meals in Y before, from SIN to LHR. It must depend if they have any spare at the end of service.

[kevino]

I don't think there is any rule that prohibits FA's from giving two meals, if available. Obviously it's not an entitlement.

[luftie]

I am a handicapped person. I told SQ that I'm handicapped and then they allowed me to have preboard. That's why they helped me to find a seat and showed me about the "safety brief" for about five mins. So I was lucky to have time taking photos of the empty seats inside the cabin before the pax boarding.

No, safety demo in IFE was working and i watched it many times lol.

Yeah I knew that a blue girl was rude to me. It makes sense to me that she doesn't like disabled people.

When I flew back to Australia, i asked her to give me another snack - hot roll. She wasn't sure about it and went to ask her supervisor in galley whether I could have another one. He told her to give one per pax only.

[kevino]

While there is no SQ rule that prohibits a FA from giving out a second meal if one is available, it does reduce the number of meals available for the FA's, right?

[astroboy]

While there is no SQ rule that prohibits a FA from giving out a second meal if one is available, it does reduce the number of meals available for the FA's, right?

Indeed. And with all the cost rationalisation going on, there are some flights where the catering is very exact.

[kevino]

Yes, like to NRT, I think.

[astroboy]

Yes, like to NRT, I think.

Yes, particularly to and from Japanese cities.

[Megatop]

I asked for a second meal on a 3/4 full flight and got it.

[SINFJ]

Dear Lufti,

I read with interest about your unpleasant experience onbard an SQ flight with a blue Kebaya. But I lso made a most interesting observation based on the trip report which i shall not mention in the public board because it speaks volumes about what i think of your character based on the trip report.

Please PM me if you will like to find out more