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This story was long in coming. It was long because I doubted (oh, traveler of little faith!), but read on and you will understand....
In January, I flew SQ from SIN to NRT in F and connecting to NH. I proceeded to the NH F lounge and there, I realized that I had left a pouch with a small device in my seat on the SQ flight.
I approached the NH lounge staff and told them about it. They wrote down all my information, including seat number and promised me to contact SQ about it and do whatever they could. They told me to go back to the lounge and enjoy my time.
A few minutes later, one of the NH lady approaches me and tells me that SQ found the pouch and had already stuffed it into my checked luggage! I was a bit surprised, but knowing that SQ handles baggage very diligently, I smiled and thanked the NH lady, thinking, this was amazing, but that it is the kind of thing SQ knows how to do.
Once in SFO, I looked into my checked luggage, expecting to find the pouch near one of the bag's openings. One of my bag is a large mountain backpack with huge zippers, but I looked all around. No pouch to be seen.
Once arrived home, I go through the bag a bit more thoroughly but do not undo my bag entirely. Still no pouch. So I think: "OK they got the wrong bag or they cannot really fully control their baggage handling contractor in NRT and it's my fault anyway for forgetting the pouch on the flight."
Well, 2 days ago, I fully emptied the backpack and lo and behold, there was the pouch, hidden under one of the black plastic flaps that are inside the bag!
I am truly amazed and thankful! I keep loosing such pouches on flights and so far I had NO TRUST in any airline ever getting it back to me (though I once got DL to find it for me and return it). One of my previous experience was with LH. And though I thought LH was a serious airline, they never returned my voice-mail on their lost and found service....
Let's not go into UA's lost and found service ("if you do not hear back from us within 10 days, it means we did not find it", hey, what if you could not understand what I was saying? Can I speak to a human? Do you have even anybody human working for this baggage service???
) but now, I confirm, SQ is, once more, amazing!
Thanks SQ.
In January, I flew SQ from SIN to NRT in F and connecting to NH. I proceeded to the NH F lounge and there, I realized that I had left a pouch with a small device in my seat on the SQ flight.
I approached the NH lounge staff and told them about it. They wrote down all my information, including seat number and promised me to contact SQ about it and do whatever they could. They told me to go back to the lounge and enjoy my time.
A few minutes later, one of the NH lady approaches me and tells me that SQ found the pouch and had already stuffed it into my checked luggage! I was a bit surprised, but knowing that SQ handles baggage very diligently, I smiled and thanked the NH lady, thinking, this was amazing, but that it is the kind of thing SQ knows how to do.
Once in SFO, I looked into my checked luggage, expecting to find the pouch near one of the bag's openings. One of my bag is a large mountain backpack with huge zippers, but I looked all around. No pouch to be seen.
Once arrived home, I go through the bag a bit more thoroughly but do not undo my bag entirely. Still no pouch. So I think: "OK they got the wrong bag or they cannot really fully control their baggage handling contractor in NRT and it's my fault anyway for forgetting the pouch on the flight."
Well, 2 days ago, I fully emptied the backpack and lo and behold, there was the pouch, hidden under one of the black plastic flaps that are inside the bag!
I am truly amazed and thankful! I keep loosing such pouches on flights and so far I had NO TRUST in any airline ever getting it back to me (though I once got DL to find it for me and return it). One of my previous experience was with LH. And though I thought LH was a serious airline, they never returned my voice-mail on their lost and found service....
Let's not go into UA's lost and found service ("if you do not hear back from us within 10 days, it means we did not find it", hey, what if you could not understand what I was saying? Can I speak to a human? Do you have even anybody human working for this baggage service???
) but now, I confirm, SQ is, once more, amazing!Thanks SQ.
(It does make me curious what the heck was in that pouch. 
)
to the list of uimpressive airlines when it comes to recovering items left in your F seat. My camera and the SYD / KUL Do pictures in it are now history.
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