Originally posted by tth_ben
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Originally posted by SQ025 View PostNot everyone has the opportunity to book that well in advance. Iam often left with just a couple of days to book before having cutomer meetings. Not seldom I have no time at all and Iam forced to fly on the same day I booked the ticket. Good for SQ and bad for my employer.
I'm not cutting it so close as you, normally book 1-2months in advance. Close enough time that SQ prices have gone up and far away enough that overseas airlines usually have not.
Of course there are those "sudden" trips that are, thankfully, less than before but then you have to take what you can find.
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Looking at their facebook comment n so many issue pop up. Some are really due to unreasonable customer (such as asking for free hotel due to the recent Mumbai bomb scare for SQ423)
But most of them are really related to customer service n wrong/updated info. Their mobile app still reflect those Osaka flight as confirmed instead of cancelled. Pax can’t generate flight disruption statement letter etc. n different info give by customer service in SG n Japan.
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I cannot do olci as they have added my first name into the last name, and the system complains that my last name does not match the booking and I cannot edit the last name.
I end up need to make Long distance call to a Singapore to ask the agent to rectify it so I can do olci..visit my blog
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