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Last month, a week or so before I was scheduled to fly to Singapore from Melbourne, I received in the mail $S170 worth of Singapore Airlines vouchers in recognition of my new (and as of 1 September expired 
) PPS status. While seated in First Class on the above named flight I purchased duty free, using the vouchers and some extra cash, a bottle of Remy Martin XO cognac and a couple of gifts for my children. Prior to making these purchases I had been speaking to the friendly SQ flight attendants and had mentioned that I was connecting with a SilkAir flight to Chongqing (China) when I arrived at Singapore airport. After using the First Class lounge facilities at Singapore, I then went to board my SilkAir flight to Chongqing. As I passed through security, I was told that I was not able to take my bottle of Remy Martin XO cognac on board and that I had no alternative but to throw it in the bin
. I then raised this point with the SilkAir staff at the boarding gate and, just like the security staff, they told me that there was nothing they could do because of the new security regulations. I was given a SQ “customer feedback” form to complete, which I did.
Yesterday, I sent a letter to Singapore Airlines outlining the above and suggested that I should be properly compensated by having a bottle of the same cognac delivered to my home address. In my letter, I asked the following question: Why, as a First Class passenger, after explaining to the SQ flight attendants that I would be transiting through Singapore, wasn’t I told that I would NOT be able to take my bottle of duty free cognac onto my connecting flight? I stressed that I was only one of 10 passengers in this cabin and the relevant cabin crew were aware of my connecting flight details. [N.B. this morning I checked the SQ website and it states that duty free liquids purchased in flight may be brought on board connecting flights only if such liquids are in a sealed bag with receipt showing - this was not done in my case].
Fast forward to a few minutes ago, to my absolute delight and appreciation, this morning a representative of the airline delivered a bottle of Remy Martin XO to my home address. Well done Singapore Airlines.
You have restored my faith in your wonderful airline and I look forward to flying with you again soon.
Tonight I will open the bottle and propose a toast to you!! 
As a final thought, I wonder how many airlines would respond the same way and so quickly 
) PPS status. While seated in First Class on the above named flight I purchased duty free, using the vouchers and some extra cash, a bottle of Remy Martin XO cognac and a couple of gifts for my children. Prior to making these purchases I had been speaking to the friendly SQ flight attendants and had mentioned that I was connecting with a SilkAir flight to Chongqing (China) when I arrived at Singapore airport. After using the First Class lounge facilities at Singapore, I then went to board my SilkAir flight to Chongqing. As I passed through security, I was told that I was not able to take my bottle of Remy Martin XO cognac on board and that I had no alternative but to throw it in the bin. I then raised this point with the SilkAir staff at the boarding gate and, just like the security staff, they told me that there was nothing they could do because of the new security regulations. I was given a SQ “customer feedback” form to complete, which I did.Yesterday, I sent a letter to Singapore Airlines outlining the above and suggested that I should be properly compensated by having a bottle of the same cognac delivered to my home address. In my letter, I asked the following question: Why, as a First Class passenger, after explaining to the SQ flight attendants that I would be transiting through Singapore, wasn’t I told that I would NOT be able to take my bottle of duty free cognac onto my connecting flight? I stressed that I was only one of 10 passengers in this cabin and the relevant cabin crew were aware of my connecting flight details. [N.B. this morning I checked the SQ website and it states that duty free liquids purchased in flight may be brought on board connecting flights only if such liquids are in a sealed bag with receipt showing - this was not done in my case].
Fast forward to a few minutes ago, to my absolute delight and appreciation, this morning a representative of the airline delivered a bottle of Remy Martin XO to my home address. Well done Singapore Airlines.
You have restored my faith in your wonderful airline and I look forward to flying with you again soon. Tonight I will open the bottle and propose a toast to you!! As a final thought, I wonder how many airlines would respond the same way and so quickly
That's pretty stellar service recovery for a premium class passenger.
would have loved to have received money for in-flight purchases.... australia, here i come! 
That's sad to hear. Who doesn't love money?
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