IFS (Inflight Supervisor) is no more. Due to a pretty passive crowd of mostly male individuals that took supervision too literally (as in: I am too good to do anything), SQ renamed them to IFM (Inflight Manager) to indicate that they are expected to do (as in manage) something.
IFA (Inflight Auditor) wears a golden tie or a yellow jacket or scarf. They are not there for the service but to observe and assess the crew. Most of them involve themselves in the service to break the ice with the crew (who are usually nervous being audited) and to get better insights.
On one of my flights, a male IFA insisted in cleaning the toilet in J before I used it which left very very impressed.
Sometimes there is no IFM but two CSS out of which one is the ‘boss’ for that flight.
IFA (Inflight Auditor) wears a golden tie or a yellow jacket or scarf. They are not there for the service but to observe and assess the crew. Most of them involve themselves in the service to break the ice with the crew (who are usually nervous being audited) and to get better insights.
On one of my flights, a male IFA insisted in cleaning the toilet in J before I used it which left very very impressed.
Sometimes there is no IFM but two CSS out of which one is the ‘boss’ for that flight.
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