USD50 change fee per call/ticket, for all tickets

[StarG]

Called SQ reservations today to change date of travel for upcoming J/F bookings. Was told that there is a new rule (effective yesterday) that all changes are subject to USD50 fee per call per ticket, if passenger is not a PPS member. This affects all tickets, even Suites/First/Business.

This is getting to be too LCC for SQ!

[SilverChris]

Called SQ reservations today to change date of travel for upcoming J/F bookings. Was told that there is a new rule (effective yesterday) that all changes are subject to USD50 fee per call per ticket, if passenger is not a PPS member. This affects all tickets, even Suites/First/Business.

This is getting to be too LCC for SQ!

This USD50 admin fee has been around since 1 Apr 2012 AFAIK

[Desert Traveller]

Called SQ reservations today to change date of travel for upcoming J/F bookings. Was told that there is a new rule (effective yesterday) that all changes are subject to USD50 fee per call per ticket, if passenger is not a PPS member. This affects all tickets, even Suites/First/Business.

This is getting to be too LCC for SQ!

Since when are date changes reservation or ticketing services? The SQ site still advertises free date changes without a disclaimer...not impressed if it's true.

[WBT]

Utterly shocking if true!

Just tried to make a dummy booking SIN-AMS-SIN in Y, saw several price points. The Sweet Deal allows rebooking for USD20, Flexi Saver and Flexi just say "allowed" with no mention of fee. Same for BKK and SYD in both Y and J. The fare conditions for ERSG to SYD show itinerary change "Allowed, no charge."

Could this be some kind of misunderstanding?

[Rover]

This explains it - when i tried to waitlist for an alternative flight recently, the agent on the line was abit confused and said I might have to pay USD$50 for the change. I said that the ticketing condition was changes allowed at no charge, he checked and said yes, and somewhat-hesitatingly said it should be alright... Not impressed, especially if we're paying good money for the ticket.

[eriond]

I take it that this apply to KF award tickets as well?

[Guy Betsy]

Called SQ reservations today to change date of travel for upcoming J/F bookings. Was told that there is a new rule (effective yesterday) that all changes are subject to USD50 fee per call per ticket, if passenger is not a PPS member. This affects all tickets, even Suites/First/Business.

This is getting to be too LCC for SQ!

Date changes for J/F should be free. Or some Y fares too for that matter. But the US$50 service fee should only be applied to issuing new tickets and not with existing ones.

[Singapore_Air]

BA charges £200 for a J change it seems.

[EWR]

Date changes for J/F should be free. Or some Y fares too for that matter. But the US$50 service fee should only be applied to issuing new tickets and not with existing ones.

I hope when it says no charge it means no charge for changes. I just bought a Flexi Saver ticket on that premise (see my other post/thread)

[SQueeze]

Is this charge supposed to be for changes through the call centre? I remember at one time 2 years or so ago, they implemented something like it and it was an unpopular move. I had to argue each and everytime I made a change.

Anyway, on the service fees chart for awards, date change is still listed as free.

One little sidetrack, does anybody know if I can change from flexi saver to flexi or vice versa? I have conflicting info from different agents. Am trying to upgrade a JFK -FRA flight and will have to buy flexi ticket but if upgrades are not clear, would like to downgrade to flexi saver. Some agents said can downgrade paying 50usd service fee. Another said must cancel first with usd100 penalty and then rebook

[HUGE AL]

This is terrible!

Any reason why it's in USD as opposed to S$?

[Desert Traveller]

This is terrible!

Any reason why it's in USD as opposed to S$?

It's USD50 for reservation and ticketing services through an SQ US office. Prices vary for other locations. Info is from the 'service fees & charges' on the SQ site (small print links at the bottom). On the move again and having trouble posting links, will update later.

Update...here's the link: SQ Service Fees and Charges

[HuskyFlyer]

It's USD50 for reservation and ticketing services through an SQ US office. Prices vary for other locations. Info is from the 'service fees & charges' on the SQ site (small print links at the bottom). On the move again and having trouble posting links, will update later.

Update...here's the link: SQ Service Fees and Charges

Was charged some fee this week in SFO to make a change.
Too tired to then to question too much . Will check link later - thanks.

[Guy Betsy]

BA charges £200 for a J change it seems.

Only if the fare rules says that there is a charge. Otherwise a service fee should not be that high at all.

[Bon]

Just had a first hand experience with this new fee. Decided not to change the flight because I refused to pay $50. I'm done flying SQ.