Originally posted by Cashsuds
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Its obvious the business should be people oriented, and they prefer to view people as either a cost or cash cow... the loyalty program is viewed as a cost. (Did you get chocs this year?).
Instead of allocating a larger budget for mags, they may well increase more staff to monitor discipline. Its a driving focus that keeps a platoon of executives employed well into their 60s.. no need to extend retirement ages for this very senior group. Its the remaining legacy from the 70s era.
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