Originally posted by SQflyergirl
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The useless new website, launched in May 2011
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I got an email and sms yesterday telling me I can check in online for my flight. I go to online check in and it says cannot.
So I ring up customer service and they said as I had used points to upgrade that I was not eligible to check in. I then advised that I have checked in online in the past when I have had upgraded using points.
He then went on to say that it is a system limitation that causes this. I asked him if this was related to the buggy website, and he then clarified and said it's a temporary system limitation which they hope to rectify this week.
The guy did a good job to try and avoid the website issue, took a few questions from me for him to concede that it was a known error.
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Just tried to price up a trip...
Dear Valued Customer,
We are currently experiencing some technical difficulties on singaporeair.com, and are working to rectify the problem.
You may wish to contact your local Singapore Airlines Office should you require urgent assistance.
Your understanding is much appreciated, and we apologize for any inconvenience caused.
Yours sincerely,
Singapore Airlines
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Originally posted by MAN Flyer View PostAnd after five attempts I gave up and booked on CX instead. They won't miss my US$ 3200 I am sure but if there are many others like me who also gave up and booked elsewhere it will start to add up.
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Originally posted by MAN Flyer View PostAnd after five attempts I gave up and booked on CX instead. They won't miss my US$ 3200 I am sure but if there are many others like me who also gave up and booked elsewhere it will start to add up.
Though I think I might just have found a site even worse than SQ's. I just tried to book a flight on Asiana's website and had to give up. I had to download about 5 add ons to get the site to work and even then it absolutely refused to admit the flight I wanted actually existed.
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Originally posted by Lobster View PostYou are more patient than me. I give them one attempt after than I move on. As a result I havn't flown SQ since they brought in the new website.
Though I think I might just have found a site even worse than SQ's. I just tried to book a flight on Asiana's website and had to give up. I had to download about 5 add ons to get the site to work and even then it absolutely refused to admit the flight I wanted actually existed.
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