HKG-LHR CX F

[Tuen]

HKG-LHR CX F

[kchika]

When did you take this flight? Judging from the water glasses, this is before the (inferior) London-based crew was introduced.

Thanks for bringing back the good old memories, Tuen...

[quik!]

Why is the current London-based crew inferior?

[kchika]

Good question.

Having been on so many LHR flights, let me give you a couple of examples. Last week, I took CX252* in Y. As an unofficial Diamond benefit, the ISM (inflight service manager) and two pursers came to greet me. At the same time I was also asked for my choice of meal, and was served ahead of other pax. Throughout the flight, I was consistently addressed by last name, even from the BCs (junior FAs). While it was nothing significant, all these nice little gestures made travelling in Y much more endurable.

On the return in CX251 in J, no one offered me a pre-flight drink when I boarded. I had to flag down a purser to get one, which never came. By the time my second (!) order of drink was delivered, it was already minutes before takeoff. No one came to greet me, nor did anyone bother to address me by last name. To put it simply, they lack the kind of warmth and attentiveness that I receive from their HKG counterparts. FWIW, the LHR based crew are paid less, but that's not a reason for their inferior service.

Sorry for hijacking the thread, OP.

*CX251/0 are served exclusively by the LHR based crew, CX255/2 are a mix between both LHR and HKG based crew, while CX257/6 and CX253/4 remain to be serviced by HKG based crew.

[SQFM]

The first three pics look like ex-LHR????

[jhm]

Last week, I took CX252* in Y. As an unofficial Diamond benefit, the ISM (inflight service manager) and two pursers came to greet me. At the same time I was also asked for my choice of meal, and was served ahead of other pax. Throughout the flight, I was consistently addressed by last name, even from the BCs (junior FAs). While it was nothing significant, all these nice little gestures made travelling in Y much more endurable.

Nice touches certainly to be greeted, given your meal slightly earlier and addressed by name but did it really make Y "much more" endurable ?

[kchika]

Happy Birthday, jhm.

Okay, it was a bit more endurable, but I did feel that CX appreciates my loyalty.

[flyingfox]

Thanks for all of these PHOTO reports - they are excellent! I think they give a great overall impression whilst getting "to the point"!

[maxmin]

Those pictures don't seem to be from the new F. When were they taken?

[Guy Betsy]

Those pictures don't seem to be from the new F. When were they taken?

I agree. The knives are a give-away. The new ones came aboard sometime in mid-2007 so this London report has got to be at least a few years old!

[sealalula]

The IFE screen was really small !