SPG status at check-in

[SQFAN]

SPG regulars, I have an upcoming hotel stay but my card has not arrived. Will the check-in staff at the hotel know my status? I made the booking while I was a SPG lowest level. (He he he..hoping for an upgrade) Ok, OK, I am just anxious for an upgrade.

I hope I don't have to take a print out of my account page?

[MovieMan]

If your SPG no. is in their system, they should be able to see your status automatically.

You can also print out a temporary card from the SPG website, if you log in to your account and go to "Replace My Card."

[CGK]

If you booked the room before you have a status, you'd better off calling and asking for reentering your number to reflect the new status.

[cawhite]

It's been a few years, but the last time I had a status change with SPG it wasn't a problem that my res was made under the previous status. When I checked in, the reservation didn't reflect the new status but when I told them about the change, they were able to look it up with no problem. It wouldn't hurt you to have a printout from the website showing your currnet status, though. Congrats, too, on the change in SPG status.

[jhm]

If you're really concerned about an upgrade as a gold , I'd e-mail or call them beforehand to ensure that they know your change in status.

I always thought that my status is recorded at the time of reservation but when I stayed at the Westin Osaka recently, they thought I had no status even though at the time I booked a few months earlier, I was a gold. They mentioned that their records showed my (lack of) status from when I first stayed there a year earlier. Anyway, they were able to look up my status no problem when I told them about it (otherwise, they were going to charge me for 4pm checkout!).

[SQFAN]

Thanks all for the replies. Yeah, lowlies like me are suckers for upgrade. Movieman, I've taken your advice but was hesitant at first as I did not want to order yet another card when my new card is on its way within 10-12 weeks.

jhm, that was scary. Ok, what I will do is to make sure when my stay is near, I will reply to their standard SPG welcome email.

[MovieMan]

Movieman, I've taken your advice but was hesitant at first as I did not want to order yet another card when my new card is on its way within 10-12 weeks.

An SPG customer service rep was the one who suggested printing a temporary card when I was in a similar situation, despite the fact that the new card was already supposed to be on its on its way soon, so I think it'll be OK.

[HUGE AL]

Around 36 hours before your arrival, you may want to call the hotel directly and ask for the MOD (if you're Gold) or call Plat Concierge if Plat.

I almost always do this as it prevents the hotel from screwing things up.

[SQFAN]

Have taken all your advice. and hope I get the upgrade benefits. Will post report and pictures in due course. Thanks guys.

Received this confirmation email :-

Dear SQFAN

Thank you for your email.

We look forward to welcoming you to The Sheraton Belgravia Hotel tomorrow for 1 night and then at The Sheraton Park Tower for 1 other night.

We are aware that you are a XXX Starwood Preferred Guest.
Kind regards

_______________________________________

J F-T | Reservations Manager – Starwood Central London Hotels

[acey]

SPG regulars, I have an upcoming hotel stay but my card has not arrived. Will the check-in staff at the hotel know my status? I made the booking while I was a SPG lowest level. (He he he..hoping for an upgrade) Ok, OK, I am just anxious for an upgrade.

I hope I don't have to take a print out of my account page?

I stayed at the Sheraton Stockholm before and the receptionist told me she cannot see my status on her computer.
I wonder how true is that ??

[Lobster]

I always thought that my status is recorded at the time of reservation but when I stayed at the Westin Osaka recently, they thought I had no status even though at the time I booked a few months earlier, I was a gold. They mentioned that their records showed my (lack of) status from when I first stayed there a year earlier. Anyway, they were able to look up my status no problem when I told them about it (otherwise, they were going to charge me for 4pm checkout!).

This has worked well for me for the last year with HHonours. When I went down from Gold to Silver both the Paddington Hilton and the LHR Hilton still had me in their systems as Gold so I still got the room upgrades.

[jhm]

If you're really concerned about an upgrade as a gold , I'd e-mail or call them beforehand to ensure that they know your change in status.

I always thought that my status is recorded at the time of reservation but when I stayed at the Westin Osaka recently, they thought I had no status even though at the time I booked a few months earlier, I was a gold. They mentioned that their records showed my (lack of) status from when I first stayed there a year earlier. Anyway, they were able to look up my status no problem when I told them about it (otherwise, they were going to charge me for 4pm checkout!).

Just an update on this.

A certain alcohol loving SQTalker and I checked into the Westin Malta last night. Both of us are platinum.

His reservation got updated to a suite a few weeks in advance and on arrival, he was addressed by name, told he could check-in upstairs, asked what amenity he wanted, whether he'd had a pleasant flight etc and fussed over. And I got zilch! I only realised what was wrong when we were about to leave and I told them that I'd also like the same platinum amenity and they said that I show up a a gold!

Whilst I made the reservation before I became a platinum last year, I cancelled and made it again after I became a platinum. So it does seem that if you make a reservation whilst one status and then make another reservation later, some hotels might have your SPG status on their records from the earlier reservation and don't seem to update it ?

[kevino]

Just an update on this.

A certain alcohol loving SQTalker and I checked into the Westin Malta last night. Both of us are platinum.

His reservation got updated to a suite a few weeks in advance and on arrival, he was addressed by name, told he could check-in upstairs, asked what amenity he wanted, whether he'd had a pleasant flight etc and fussed over. And I got zilch! I only realised what was wrong when we were about to leave and I told them that I'd also like the same platinum amenity and they said that I show up a a gold!

Whilst I made the reservation before I became a platinum last year, I cancelled and made it again after I became a platinum. So it does seem that if you make a reservation whilst one status and then make another reservation later, some hotels might have your SPG status on their records from the earlier reservation and don't seem to update it ?

I think that can happen. Of course, it can work in your favor when you drop in status and stay at a hotel shortly after going down in status! It worked for me before.

[SQFAN]

Just an update on this.

Whilst I made the reservation before I became a platinum last year, I cancelled and made it again after I became a platinum. So it does seem that if you make a reservation whilst one status and then make another reservation later, some hotels might have your SPG status on their records from the earlier reservation and don't seem to update it ?

I can confirm jhm's observation. I made a bunch of booking while i was still Gold. After being made Plat, I called up the hotel in NY and they mentioned that I was Gold. I advised them of my new status and voila, the usual perks applied when I arrived.

The other thing that helps is that I confirm that they have my correct status at check-in. Just trying to be kiasu?