INDEX:
Sheraton Park Lane, #1-4; #25-27
Sheraton Park Tower, #30
I had stayed at two Sheraton properties the past weekend.
Summary
As other forum members have stayed in this hotel, I have had the chance to look at the rooms when I visited them. Admittedly it was upgraded rooms.
I was not at all impressed but rather was disgusted with my 13 Oct stay. What made this worse was that I moved all my future hotel stays to SPG from ICHG Gold, with the intention of attaining SPG Plat status before year end.
It was real eye-opening for me in that SPG hotels are perceived to be the higher quality compared to say Holiday Inn...but not in this case.
Sheraton Park Lane
Paid : £186.83 (~ US $360)
Room # : 245
Arrival: 13 Oct 07
The Positives
The Negatives
The Follow-up Service Recovery Response from Sheraton
See post #16
Sheraton Park Lane, #1-4; #25-27
Sheraton Park Tower, #30
I had stayed at two Sheraton properties the past weekend.
- 12 Oct Sheraton London Heathrow
- 13 Oct Sheraton Park Lane, London
Summary
As other forum members have stayed in this hotel, I have had the chance to look at the rooms when I visited them. Admittedly it was upgraded rooms.
I was not at all impressed but rather was disgusted with my 13 Oct stay. What made this worse was that I moved all my future hotel stays to SPG from ICHG Gold, with the intention of attaining SPG Plat status before year end.
It was real eye-opening for me in that SPG hotels are perceived to be the higher quality compared to say Holiday Inn...but not in this case.
Sheraton Park Lane
Paid : £186.83 (~ US $360)
Room # : 245
Arrival: 13 Oct 07
The Positives
- Comfy bed
- The lounge bar downstairs
The Negatives
- Read on below...the carpet, the decor, the toilet, the price paid
- The room condition was disgusting especially the dirty carpet.
- The decor was outdated.
- Poor workmanship.
- No air condition. I had to open the window but that meant outside noise.
- I have paid £90 per night for Holiday inn Bloomsbury and it was hell lot better. Similarly £70 for Holiday Inn Kensington Forum. Alternatively £56 Sheraton Heathrow. £150 Intercontinental New York was superbly better.
The Follow-up Service Recovery Response from Sheraton
See post #16
Overview of room
Don't let the warm cosy pictures fool you.
Comment