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tadtv
21st June 2009, 12:55 PM
Why does it say on SQ's website that everyone in F class gets a ...sleeper suit except for SQ12? Why that flight? Of course I'm on that one. Thanks

joemac
21st June 2009, 01:40 PM
I would assume that the SIN-NRT sector does not get a sleeper suit, but the NRT-LAX overnight sector does. SQ12 looks to be the longest intra-asia sector on SQ with a block time of just about 7 hours - the magic number for sleeper suits.

feb01mel
22nd July 2009, 12:18 PM
Hi Nick,

No, it was another staff (not these 2 individuals) that told me US airports are not ready to accept our A380. Also, I heard another source that for NRT-LAX, it is actually NRT side who is restricting us to operate a380 due to if we do it, their own airlines e.g. JAL or ANA, their premium pax will hop over to SQ to go to US once we op the A380 to LAX.

I think they already can see their own pax coming over to SQ ever since SIN-NRT A380 was launched. Seems SQ treasures its japanese pax too, even SQ 12 First class (SIN-NRT sector) is given the Ferragamo amenity kit though the flight is only around 6.5 hours & it is not even an overnite flight. per my understanding, amenity kits are given out for day flights exceeding 9.5 hours for day flights as well as for nite flights exceeding 5.5 hours & flight must ETD bet 1800-0600 hrs and land after 0030 hours.

Kyo
22nd July 2009, 12:32 PM
For your info, SQ12 SIN-NRT on 1st of July, they did not distribute amenity kits to F pax. I can tell you that firsthand.

mec
22nd July 2009, 01:22 PM
Seems SQ treasures its japanese pax too, even SQ 12 First class (SIN-NRT sector) is given the Ferragamo amenity kit though the flight is only around 6.5 hours & it is not even an overnite flight. per my understanding, amenity kits are given out for day flights exceeding 9.5 hours for day flights as well as for nite flights exceeding 5.5 hours & flight must ETD bet 1800-0600 hrs and land after 0030 hours.

I hope you friends didn't tell you this too :tongue:

Coz unfortunately this is wrong info.

But yes... SQ12 SIN-NRT is an exception...sadly even some crew get this wrong.:cussing:

If you did a search on SQT, you will find the latest info regarding the distribution of the Sleeper Suits and Toiletry Kits.

StarG
22nd July 2009, 02:58 PM
Latest information from SQ website, regarding the F/R amenity kits distribution:

Givenchy-designed sleeper suits and Ferragamo toiletry kits are offered on long haul flights, seven hours and above with the exception of SQ12 and on night flights (ETD 1800 - 0600hrs) of at least three and a half hours where arrival time is after 0030hrs.

Kyo
22nd July 2009, 04:11 PM
I wish they did that on the 1st of July. Oh well, there will be next time... :)

feb01mel
23rd July 2009, 05:37 PM
Hi Kyo,

I have verified with a LS and LSS, SQ12 (SIN-NRT) in F, you should be given the Ferragamo amenity kit. Since you did not receive, if you wish to pursue the matter, you should write in to SQ.

Kyo
23rd July 2009, 06:02 PM
Thanks - no problems, I do have a few here already :)

SkySuites
23rd July 2009, 07:19 PM
Hi Guys,

Is there a difference b/w the F and R Class amenity kix and sleeper suit?

I've always received Givenchy PJs in F but I remember also receiving brown Ferragamo as well? can't remember correctly - bit confused...:sad11:

StarG
24th July 2009, 02:24 AM
There is no difference in PJs, but amenity kits for Suites are different from those for First Class (but all are from Ferragamo).

Pictures can be found here:
http://www.sqtalk.com/forums/showthread.php?t=7221

benlee
24th July 2009, 10:01 AM
I asked for this amenity kit when on a recent flight from HK to SIN but was told by FA that amenity kits are only given for flight time exceeding 4.5 hours.

SMK77
24th July 2009, 11:13 AM
Hi Kyo,

I have verified with a LS and LSS, SQ12 (SIN-NRT) in F, you should be given the Ferragamo amenity kit. Since you did not receive, if you wish to pursue the matter, you should write in to SQ.

Kyo - unfortunalely they are still "enhancing" the F experience.

www.singaporeair.com:

Givenchy-designed sleeper suits and Ferragamo toiletry kits are offered on long haul flights, seven hours and above with the exception of SQ12 and on night flights (ETD 1800 - 0600hrs) of at least three and a half hours where arrival time is after 0030hrs.


This makes as much sense to me as the access rules to The Private Room - but it is what it is :-)

Kyo
24th July 2009, 11:33 AM
It is indeed what it is!

Won't comment further on SQ12. I hope it was a once-off event.

I personally think anyone that is in F, or splashes out on or R, on even the shortest short SIN-HKG sector should get an amenity kit if they're blowing at least 3.7k SGD one-way. Then again, I think even J pax generally get a bit shortchanged as opposed to other carriers that do give amenity kits out.

Even 3-4 hours in F/R/J is enough to dry out the skin/face. A little bottle of facial mist for all wouldn't go astray, I'm sure. I'm not sure if I'm the only one but sometimes I empty a bit of the SQ mineral water into the bottle cap, just so that I can dab it on my dehydrated lips/'dry' zones.

In some of the recent TRs, to get absolutely nothing on a normal flight let alone an inaugural, not even a door gift, well... put it this way: it just makes the experience that much better, to give 'premium' premium pax, whether in F or R, something they can use in-flight and take away with them - that's what I'd say is a reasonable gesture.

In the end it's important to recognise alot of the amenity kits, like playing cards or teddy bears, in the end add to the experience. Whilst amenity kits may be a gimmick (albeit a slightly more useful one), it certainly doesn't detract from enhancing the passenger's experience.

TPR has already been discussed at length in another thread. My thoughts are anyone who really wants to try it ought to buy an F ticket to CGK or MNL and be done with it once and for all...

StarG
24th July 2009, 01:41 PM
While I agree that amenity kits do enhance the First/Suites and Business Class flying experience, I think SQ's policy as posted on its website is quite reasonable.

SMK77
24th July 2009, 02:10 PM
LX gave out amenity kits in F for the hop from BKK to SIN - with the fantastic LaPrairie lip balm... It is just pathetic coming up with non-sense rules as to when you can hand out amenity kits or not. Most of the current Ferragamo kits is pretty bad stuff anyway so I am not really bothered - but it doesn't match the F experience telling pax that they meet the general rule but this particular flight is excluded from the rule. More pathetic is that SQ is still flying around the regional F product and not telling anyone that it is around. SIN-MEL with ueber-F (Suites), 77W F and regional F is an example for pretty bad management decisions. Needless to say that on SIN-MEL they are using the regional F for the overnight flight...

Kyo
24th July 2009, 02:21 PM
From my own experience, the other way around on my LX SIN-BKK F flight, they didn't hand out amenity kits. Even longhaul pax only got theirs on BKK-ZRH. I didn't ask for one, anyway. :)

But yes, on BKK-SIN LX F, I know at least one SQTalker who did get one F amenity kit. :p

In LX J they didn't give 'em out either way unless you're longhaul (and they do ask).

HUGE AL
24th July 2009, 02:42 PM
LX gave out amenity kits in F for the hop from BKK to SIN - with the fantastic LaPrairie lip balm... It is just pathetic coming up with non-sense rules as to when you can hand out amenity kits or not. Most of the current Ferragamo kits is pretty bad stuff anyway so I am not really bothered - but it doesn't match the F experience telling pax that they meet the general rule but this particular flight is excluded from the rule. More pathetic is that SQ is still flying around the regional F product and not telling anyone that it is around. SIN-MEL with ueber-F (Suites), 77W F and regional F is an example for pretty bad management decisions. Needless to say that on SIN-MEL they are using the regional F for the overnight flight...

If you're so upset about it, stop preaching to the choir and write SQ a formal letter and keep us posted. Writing about your gripes online carries very little weight.

StarG
24th July 2009, 03:11 PM
LX gave out amenity kits in F for the hop from BKK to SIN - with the fantastic LaPrairie lip balm... It is just pathetic coming up with non-sense rules as to when you can hand out amenity kits or not. Most of the current Ferragamo kits is pretty bad stuff anyway so I am not really bothered - but it doesn't match the F experience telling pax that they meet the general rule but this particular flight is excluded from the rule. More pathetic is that SQ is still flying around the regional F product and not telling anyone that it is around. SIN-MEL with ueber-F (Suites), 77W F and regional F is an example for pretty bad management decisions. Needless to say that on SIN-MEL they are using the regional F for the overnight flight...

I would agree on the quality of the items in the Ferragamo kits - only the fragrance/Eau de Toilette is of decent quality, the face mist is okay, but the hand cream & lip balm are junk. I wish SQ will go more like BA F kits.

On some flights getting amenity kits and some don't, it is quite reasonable and non non-sense in my opinion - and it IS the industry practice in general. Only on some Europe-Asia tag on flights on LH/LX etc. can you get amenity kits on short haul flights in J & F, and it is not consistently practiced from what I see.

On SIN-MEL F mixed product-vaganza: I hope it is just a transitional period with deliveries & retirements & redeployment of aircraft. It can indeed be frustrating to buy an F ticket on SQ knowing that you may end up getting the older / (much) less desirable product should you need to change your schedule, or if flight disruptions occur.

G_G
25th July 2009, 12:29 AM
TPR has already been discussed at length in another thread. My thoughts are anyone who really wants to try it ought to buy an F ticket to CGK or MNL and be done with it once and for all...

For the price of the ticket I prefer dining at some good restaurant downtown :wink:

SMK77
25th July 2009, 12:20 PM
From my own experience, the other way around on my LX SIN-BKK F flight, they didn't hand out amenity kits. Even longhaul pax only got theirs on BKK-ZRH. I didn't ask for one, anyway. :)

But yes, on BKK-SIN LX F, I know at least one SQTalker who did get one F amenity kit. :p

In LX J they didn't give 'em out either way unless you're longhaul (and they do ask).

I usually took LX only on BKK-SIN as the flight the other way around didn't fit my schedule. Most often I got the amenity kit without asking (I am a Senator/*G with them) but if not I asked and got it - I am just a huge fan of the lip balm :-)

Doraemon
29th July 2009, 04:25 PM
Why does it say on SQ's website that everyone in F class gets a ...sleeper suit except for SQ12? Why that flight? Of course I'm on that one. Thanks

I think you have misread the statement. It says "Givenchy-designed sleeper suits and Ferragamo toiletry kits are offered on long haul flights, seven hours and above with the exception of SQ12...". Even though SQ12 is less than 7 hrs, you will still get your sleeper suit and toiletry kits.

Braniff
9th August 2009, 03:09 AM
I think you have misread the statement. It says "Givenchy-designed sleeper suits and Ferragamo toiletry kits are offered on long haul flights, seven hours and above with the exception of SQ12...". Even though SQ12 is less than 7 hrs, you will still get your sleeper suit and toiletry kits.

That is very much my interpretation as well. I will be on that flighht in F later this year and will report back.

Ex-SIN
9th August 2009, 10:18 PM
I was on SQ12 last Friday - was given one amenity kit for the whole journey from SIN-LAX on the first leg (SIN-NRT), but was given two sleeper suits, one for each segment.

StarG
10th August 2009, 01:58 AM
I was on SQ12 last Friday - was given one amenity kit for the whole journey from SIN-LAX on the first leg (SIN-NRT), but was given two sleeper suits, one for each segment.

That was my experience as well, several times on this flight.

YK@HKG
30th August 2009, 11:07 AM
So, I assume that the amenity kit & sleeper-suit are given for SQ11 (NRT-SIN)?

Ex-SIN
30th August 2009, 05:14 PM
So, I assume that the amenity kit & sleeper-suit are given for SQ11 (NRT-SIN)?

Yes, they are.

MAN Flyer
30th August 2009, 08:54 PM
So, I assume that the amenity kit & sleeper-suit are given for SQ11 (NRT-SIN)?

They are, but you won't get a second kit if you started in LAX.

YK@HKG
31st August 2009, 02:31 AM
They are, but you won't get a second kit if you started in LAX.

OK...still planning to burn my KF miles on SQ11 sometime in the next few weeks.

patgarrett
23rd November 2009, 07:41 AM
I contacted SQ today to ask about amenity kits on this flight, which I'm taking next month. This is their reply:

With regards to your query, kindly note that sleeper suits and toiletry kits will not be provided on flight SQ 12 from Singapore to Tokyo. However, soft terry-cloth socks and soft eyeshades will be available for the flight, with slippers as an alternative to the socks.

I note on the website as well that no mention is made of this flight being an exception to the rule about amenity kits and PJs being offered only on flights of a certain duration. Does anyone who has flown on SQ12 recently have any updates?

Cashsuds
23rd November 2009, 08:23 PM
Amenity kits are really "practical" kits that need to "perform". Instead it has deteriorated to some "snooty" junket gift that SQ thinks may enhance our status because you got it travelling First Class with them with all the brand names. Most of the time, these kits get thrown out upon landing. There should be no rule on how many is allowed or what is allowed when travelling in First or Biz. Just some good quality products that one can use either on board to make it more comfortable and freshen up on arrival as that's what paying the premium and travelling on First is all about!! Another example of "bean counting" and destroying the special qualities of what SQ used to be!!!

kluau88
4th December 2009, 05:19 AM
So, I assume that the amenity kit & sleeper-suit are given for SQ11 (NRT-SIN)?

Flew SQ 11 LAX-NRT-SIN and was given one amenity kit + sleeper suit on LAX-NRT and on NRT-SIN one sleeper suit. The same was done for the other transiting passengers. For the new passengers in Tokyo they were given amenity kit + sleeper suit.

kluau88
11th December 2009, 01:49 PM
Update for SQ12.

Received 1 sleeper suit + 1 amenity kit on SIN-NRT and 1 sleeper suit on NRT-LAX.

This was the same for the other passengers who were going to LAX and started in SIN.

Albatross710
25th April 2010, 07:49 PM
Update for SQ12.

Received 1 sleeper suit + 1 amenity kit on SIN-NRT and 1 sleeper suit on NRT-LAX.

This was the same for the other passengers who were going to LAX and started in SIN.

Just completed SQ11 & SQ12 and they pretty well have this system down pat to ensure they don't hand out too many Amenity KIts.

By the time I git back from LAX I was looking at having 4 x sleeping suits. I started requesting different sizes, 1 for Mrs Albatross, 2 for teenagers. Ended up arriving home with enough PJs for the entire family.

On the LAX-NRT I swapped my standard issue Gents amenities kit for a Ladies kit. Mrs Albatross also happy with that when I eventually arrived home.

bmchris
5th May 2010, 04:46 AM
I did SIN-NRT-LAX straight through in F last month. Was given 2 sleeper suits. Amenity kit from SIN-NRT (I asked for Ladies). For NRT-LAX I asked for a ladies' amenity kit. No mention of this being a special request since I was transitting. The cabin was about 2/3 full for that flight.

I sort of phrased my request "When you hand out the amenity kits, do you mind giving me a ladies' one for my wife?". It keeps the request nice and open.

bmchris
5th May 2010, 04:49 AM
Amenity kits are really "practical" kits that need to "perform". Instead it has deteriorated to some "snooty" junket gift that SQ thinks may enhance our status because you got it travelling First Class with them with all the brand names. Most of the time, these kits get thrown out upon landing. There should be no rule on how many is allowed or what is allowed when travelling in First or Biz. Just some good quality products that one can use either on board to make it more comfortable and freshen up on arrival as that's what paying the premium and travelling on First is all about!! Another example of "bean counting" and destroying the special qualities of what SQ used to be!!!

I would generally agree to that. The supplies in the restroom are usually sufficient for my own personal needs. So I always go for the ladies' kid, if there is a choice, as a gift.