The Times: Nine passengers on every British Airways jumbo lose their bags

[HUGE AL]

Nine passengers on every British Airways jumbo lose their bags

Isn't this down from the 13 that was cited earlier in the year?

[jhm]

On the day that BA launched its first advertising campaign to rescue the reputation of Terminal 5 at Heathrow using the tag line “Terminal 5 is working”, it emerged that BA customers were 80 per cent more likely to lose their luggage than average in the first half of 2008.

It emerged ? Typical unbias press reporting then. What a surprise (not) given the very well publicised problems surrounding the opening of T5 in March 2008.

[milehighj]

From The Times
August 6, 2008

Nine passengers on every British Airways jumbo lose their bags

Helen Nugent

British Airways loses more bags and operates more delayed planes than any other big airline in Europe, a confidential report seen by The Times has found.

On the day that BA launched its first advertising campaign to rescue the reputation of Terminal 5 at Heathrow using the tag line “Terminal 5 is working”, it emerged that BA customers were 80 per cent more likely to lose their luggage than average in the first half of 2008.

Britain's third largest airline, bmi, also had one of the worst records for lost luggage this year, beaten only by BA in a table of 29 European airlines. Nine passengers travelling on a typical BA jumbo jet flight between January and June found that their bags were missing when they arrived at their destination. The research found that one third of BA's short-haul and medium-haul flights and roughly one third of its long-haul arrivals and departures were at least 15 minutes late this year, well below the European average. According to the Association of European Airlines (AEA), which carried out the study, Tarom Romanian Airlines was the most punctual airline.

http://business.timesonline.co.uk/to...cle4466871.ece