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Hi all,
I regularly look over in this forum and see people complaining about SQ and I have 0 complaints about them but of course everyone is entitled to their own opinion.
However when I see people saying they will switch to CX, and indeed see how many people fly CX it does shock me. I have done LHR-HKG, HKG-NGO and HKG-KUL-HKG with them before and thought they were useless! Below is a list of the problems I have had.
The new sliding economy on long haul caused me a severe back pains after 13 hours
The useless entertainment system on the 330 and 773 that runs on a loop on small fuzzy screens with headphone jacks where you have to hold the headphones in to make them work
Unless there is offers generally the most expensive fares, and if there is a cheap fare then 0 mileage.
Abysmal call system took me 45 minutes and 4 people to cancel a flight because I wasn't an Asia Miles member. When I wrote an email to complain about this I still have had nothing back 4 months later.
Outdated planes in need of a refurbish on regional routes eg a collapsing tray table on my flight from KUL-HKG.
Business class lounge access guest rules say that you can't bring a guest in unless your'e a gold member. My dad is flying to London now in business and my sister in economy and they can't get her in the lounge. However BA let her in theirs at HKG and every other airline I've flown business with allows a guest.
This is my experience from 5 flights I have had to do for work and I only did because of timings and after my last experience I will refuse to use them again.
This is of course a matter of opinion and while people may have reasons I can't believe people fly CX and give it such high ratings especially when the fares are so high but this is just my opinion and I would love to hear yours and whether I have just been unlucky.
I regularly look over in this forum and see people complaining about SQ and I have 0 complaints about them but of course everyone is entitled to their own opinion.
However when I see people saying they will switch to CX, and indeed see how many people fly CX it does shock me. I have done LHR-HKG, HKG-NGO and HKG-KUL-HKG with them before and thought they were useless! Below is a list of the problems I have had.
The new sliding economy on long haul caused me a severe back pains after 13 hours
The useless entertainment system on the 330 and 773 that runs on a loop on small fuzzy screens with headphone jacks where you have to hold the headphones in to make them work
Unless there is offers generally the most expensive fares, and if there is a cheap fare then 0 mileage.
Abysmal call system took me 45 minutes and 4 people to cancel a flight because I wasn't an Asia Miles member. When I wrote an email to complain about this I still have had nothing back 4 months later.
Outdated planes in need of a refurbish on regional routes eg a collapsing tray table on my flight from KUL-HKG.
Business class lounge access guest rules say that you can't bring a guest in unless your'e a gold member. My dad is flying to London now in business and my sister in economy and they can't get her in the lounge. However BA let her in theirs at HKG and every other airline I've flown business with allows a guest.
This is my experience from 5 flights I have had to do for work and I only did because of timings and after my last experience I will refuse to use them again.
This is of course a matter of opinion and while people may have reasons I can't believe people fly CX and give it such high ratings especially when the fares are so high but this is just my opinion and I would love to hear yours and whether I have just been unlucky.
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