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Old 14th November 2017, 02:00 PM   #1
SQTalk Solitaire PPS
Join Date: 02-Apr-2008
Programs: SQ PPS, BA Gold, LH HON
Posts: 1,320
Default Online StarAlliance Redemptions coming 7 Dec

Just received the following:

As part of our ongoing efforts to give our members greater convenience, we are pleased to inform you that PPS Club and KrisFlyer members will be able to redeem miles for flights on Star Alliance and other partner airlines on singaporeair.com or via our mobile app from 7 December 2017.

At the same time, updates have also been made to redemption award levels for Star Alliance carriers and will take effect on the same day. Click here to view the new Star Alliance Award Chart.

With effect from from 7 December 2017, an offline service fee of USD25 or 2,500 KrisFlyer miles will be introduced for the following services rendered by any Singapore Airlines office and reservations hotline:
• Redemption ticket bookings
• Redemption ticket changes
• Redemption upgrades
• KrisFlyer membership services, including updating of passport details, adding or changing Redemption Group Nominees

As an exclusive benefit, this offline service fee will be waived for all PPS Club members and Supplementary card holders.

Let's see how that works for mixed class bookings...
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Old 14th November 2017, 04:25 PM   #2
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Join Date: 31-Oct-2006
Location: Officially KeithSYD but can't be bothered to change my handle
Posts: 5,275

Certainly hope they allow mixed class bookings online as I'm planning to book one of these to KEF (and there's no F all the way to KEF), but as the offline fee will be waived for redemptions that cannot be purchased online I'm not too concerned.

Bummed at the pricing increase but as far as increases go these aren't too bad, and was always a matter of when not if after the increases for SQ redemptions. An additional 15.5k miles per person each way in our case.
All opinions shared are my own, and are not necessarily those of my employer or any other organisation of which I'm affiliated to.

Last edited by KeithMEL; 14th November 2017 at 04:35 PM..
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Old 7th December 2017, 03:59 AM   #3
Sweet Suites
Join Date: 16-Oct-2017
Location: Singapore
Programs: KF Elite Gold
Posts: 14


KrisFlyer online Star Alliance award redemptions are here. But they don’t work.
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Old 7th December 2017, 05:17 AM   #4
SQTalk PPS Club
Join Date: 10-Aug-2008
Posts: 380

I kinda agree. For e.g. it doesn't allow me to redeem SIN-HND on NH

Aegean just allowed their members to redeem star alliance flights on their portal. And while their options are not as extensive as Aeroplan or say UA, it's way better than SQ

Shame on SQ.
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Old 7th December 2017, 06:51 AM   #5
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Join Date: 05-Apr-2011
Programs: SQ QPP, 9W JP Platinum, VN GL Silver
Posts: 1,174

Unlike UA, it doesn’t give a lot of options either....

Complex routings and mixed class bookings still need to call in
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Old 7th December 2017, 08:38 AM   #6
SQTalk PPS Club
Join Date: 23-Jun-2009
Location: SIN/PIT
Posts: 256

SQ really ought to hire a future-ready CIO and invest in an experienced IT team. It seems like every new feature they add is to catch up to competition and is usually marred by poor execution.
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Old 7th December 2017, 09:12 AM   #7
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Join Date: 13-May-2012
Location: AKL/HKG
Programs: KF Gold, MPC Gold, FB Silver, NZ, A3*G, OW, SPG Plat
Posts: 497

Tried a dummy redemption for AKL to SIN on SQ. No dice.

Quite an embarrassing show after all the announcements. Are they still using the same IT vendor which was responsible for the fiasco that was the 2011 SQ website?
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Old 8th December 2017, 09:57 AM   #8
SQTalk PPS Club
Join Date: 01-Nov-2007
Location: San Francisco Bay Area
Programs: Krisflyer Elite Silver
Posts: 260

We didn't mean the 7th when we said 7th.....(good speech...lol)

Ya...many things don't work on Star Alliance or other airline search. I managed to find a Virgin America Flight costs 10k KF from Seattle to SFO....
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Old 9th December 2017, 12:52 PM   #9
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Join Date: 02-Nov-2006
Location: Living in SIN™
Programs: TK E+, Marriott/SPG Plat, Hertz PC
Posts: 1,785

Sigh, its all their IT guys trying to get on the Agile IT development train. They forget the key part of "Minimum Viable Product" is "Viable", and not "Minimum".
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