Friend of mine is PPS and wanted to issue a ticket today to learn that his account is frozen and undergoing an audit.
SQ froze the account because he transferred miles from a credit card account in the name of John Doe Jr while his PPS account is John Little Doe Jr.
Missing middle name is obviously a huge red flag and major reason for concern.
I find this reaction totally over the top. Wouldn't it be easier to just give the member a call to clarify?
SQ froze the account because he transferred miles from a credit card account in the name of John Doe Jr while his PPS account is John Little Doe Jr.
Missing middle name is obviously a huge red flag and major reason for concern.
I find this reaction totally over the top. Wouldn't it be easier to just give the member a call to clarify?
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