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  • Jetstar Long-Haul to Auckland!

    Recently, Singapore's aviation scene got more and more exciting with the assault of low cost carriers. Traditional, these budget airlines would operate only to regional destinations with their A320s/B737s in a dense layout. However, Jetstar started to lead the way with operations of mid/long haul flights out of Singapore using their A330-200 to Melbourne and Auckland, offering ultra-low fares to these 2 destinations never seen before.

    Seizing the opportunity of grabbing these low low fares to Auckland just after the launch of the flights, me and a friend booked a short trip to New Zealand over the National Day holidays. Our fares came up to S$600 per person return, inclusive of 20kg baggage allowance, 2 meals inclusive of drinks each way and amenity kit on the way up. A very good deal when SQ is selling tickets for almost S$1800 each person for a flight of similar timing. Jetstar's Business Class fare was at one time during a promotion even much cheaper than Economy on SQ!! In fact our tickets could have even been cheaper at around S$550 if we can booked later due to various promotions nearer to our flight date. So lets now take a peek into the Jetstar long-haul experience!

    04 August 2011
    Jetstar Asia (Operated by Jetstar)
    3K 401
    Singapore (SIN) - Auckland (AKL)
    A330-200
    VH-EBF
    Economy Class


    Check-in for all Jetstar flights are at Changi's Terminal One. However, Jetstar and Jetstar Asia flights were handled by different handling agents (Jetstar by CIAS, Jetstar Asia by APS) and thus check-in rows for 3K and JQ flights were also different. As our flight, even though denoted as a 3K flight, was actually operated by JQ aircraft, our check-in was handled by CIAS staff along with the other JQ flights. Our flight was also code-shared with Qantas.

    Check-in was efficient. Not much of a wait. According to the agent, flight was 80% full.


    A proper boarding pass was printed. There were codes on the boarding pass denoting the "extras" bought.


    Lets do some plane spotting! 2 Cathays were spotted. In fact within a span of 3 hrs, I saw 4 different CX aircrafts in Changi!


    All the red tails (Air Asia, Qantas, British Airways).


    Another Qantas A330 arriving.


    More red tails. A Lionair B739ER this time.


    My flight to Auckland, VH-EBF. It had just arrived from Auckland and would be operating another AKL turn.


    The gatehold room for our flight was packed! It really looked like a full flight. Boarding was announced shortly after I had entered the holding area and Business Class and families with children were invited to board first. Economy boarding followed according to row numbers. Boarding was orderly as the sequence was strictly followed. A crew member was also at the entrance to the aerobridge checking boarding passes and welcoming passengers. A nice touch!

    Boarding the A330-200. Was warmly welcomed by the crew. Crew were also actively helping passengers to stow their hand-luggage in overhead compartments. A good start to the long-haul budget flight I must say.


    My seat was at 51K. Surprisingly, legroom was very generous for my 1.8m frame! Nothing like the cramped A320s. The seat pitch was advertised as 31" but I could fully stretch out my legs under the seat in front! Recline was great too! Also I guess row 51 has slightly more seat pitch at the window seats due to the curvature of the cabin. Looks like it is gonna be a comfortable ride. I swear the seats are more comfy than SQ's new economy seats, but without the techno stuffs. (Picture taken later inflight)


    On the armrest of the seat is the control panel for the radio channels, overhead light and call button.


    Stuff in the seat pocket. Safety card, Jetstar magazine and a inflight guide.


    There were a total of 9 cabin crew onboard the A332 aircraft. 6 crew in Economy and 3 in Business. Almost all of them were Singaporeans/Malaysians. There was also a Japanese crew. Flight time was announced to be a quick 9hrs 10min. However pushback was delayed as according to the captain, the push-back truck was missing due to some miscommunication with the ground staff. We eventually pushed back about a 15min delay.
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  • #2
    Taxi to Rwy 20C, passing another Jetstar A330 operating a flight to Melbourne. Spot the 3rd CX plane?


    Changi's iconic tower. And the 4th CX plane.


    Takeoff from Rwy20C into the night sky.
    http://www.youtube.com/watch?v=4-9OXg-LElE


    Another kind gesture I observed from the crew: The crew members helped passengers seated at emergency exit rows to store their bags into the overhead compartments prior to takeoff as no bags can be placed on the floor. After seatbelt signs were switched off, the crew retrieved the bags from the overhead bins and returned them to the passengers! Crew then started the cabin service. First, pre-purchased amenity kits (or comfort kits as Jetstar calls them) were handed out. I hand purchased one for the flight up. The kit came in a red wrapper and consists of a blanket and a pouch.


    For S$9, you get a blanket and a pouch that contains a pair of socks, inflatable pillow, ear plugs, eye-shades and a toothbrush set. All for yours to keep!


    Following that, crew came down the aisle selling the portable inflight entertainment sets. Interestingly, only credit cards are accepted and no cash transactions allowed. Everything is charged in Ozzie dollars. Other than the portable IFE sets, short features, a movie and flight map were also shown on the overhead TV monitors. There were also some radio channels. However you would need to use you own earphones or purchase one fomr the crew.


    However as the portable set did not have any movies that appealed to me, I did not purchase it.


    After about 1.5hrs of flight, I started to smell food! Meal service then commenced. Hot meals, snacks and drinks were offered for purchase. However if one requires drinking water, there are 2 water fountains in the middle of the cabin with disposable cups. Crew will also gladly get for you a cup of water from the galley, free-of-charge.


    However as I had pre-purchased my meals, I was offered a choice of 3 meals. Beef with potatoes, sweet n sour chicken with fried rice or a vegetarian pasta.

    I had the beef with potatoes, carrots and beans. Beef was tender. Nice meal and the portion was huge!!


    My friend had the sweet n sour chicken with fried rice. I tried some, not bad! And portion was big too! The meal portions are definitely much bigger than SQ economy main courses. And the plastic disposable casseroles do not warp after heating, unlike SQ's current ones.


    However, apparently Jetstar did some cost cutting as no starter, bun and dessert were handed out now. These items used to come in a meal box. The inflight magazine also still stated that hot meals will be "accompanied with a sweet treat". However when I asked the crew, he was apologetic that there were no dessert with the meals now but they did offer it previously. Along with my meal, I was offered a choice of a hot and cold drink. I had a 350ml bottle of orange juice and a big cup of hot chocolate. First time I had a hot chocolate on a flight!


    After meal service was completed and cleared, cabin was dimmed for everyone to rest. However, crew still responded to any call buttons swiftly without delay in the middle of the night. I witnessed a passenger pressed a call button to request for a cup of water and a crew appeared at his seat within seconds!

    Overflying Bali at night.


    With the aid of the comfortable seat (with adjustable headrests that are actually not flimsy) and recline, I achieved about 4hrs of sleep, waking up when we were nearing Brisbane. An hour later, the sun started to rise.
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    • #3
      Passengers starting to wake and admiring the sunrise.


      About 1.5hrs before arrival, breakfast (a light meal) was served. We had 2 choices: Scrambled eggs with bacon or Frittata with vegetables. I had an orange juice again and a hot coffee with the meal. Notice how the milk and sugar were placed in a cute little box.


      Frittata with mushroom and vegetables. Portion for "light meal" was slightly smaller than the earlier dinner. Comparable to SQ's economy main course portion.


      Scrambled eggs with potatoes and bacon.


      Visit to the toilet after breakfast. Surprisingly, the lavs were still very clean towards the end of the flight. The crew must have cleaned them quite frequently during the entire flight. Thick paper towels, tissues, soap and toilet seat covers were available in the lav. Lavatory design is also very modern with hollywood-style lightings on the mirrors.


      View of cabin. We are approaching New Zealand soon!


      Blue skies.


      Before our descent, the pilot came on to give us some arrival information. Surprisingly, an arrival video was also shown!
      http://www.youtube.com/watch?v=LucClW0nMtk


      Auckland city in sight.


      Descending through cloudy skies.
      http://www.youtube.com/watch?v=R2jDX8fFKeI


      Turning into finals, flaps lowered.
      http://www.youtube.com/watch?v=JT_SL-rgaTE


      Touching down soon...


      And I had one of the smoothest landing ever on a plane! Barely a bump on touchdown. Impressed!! Arrival into Auckland Rwy23L.
      http://www.youtube.com/watch?v=McVfqz3XuVw


      We had an on-time arrival due to the strong tailwinds. Disembarking the aircraft, I took a shot of the Business Class seats. Business Class was apparently also quite full. Good business for Jetstar!


      VH-EBF after disembarked.


      Parked beside a NZ B772.


      What should I say? I more than survived a long-haul budget flight! Jetstar has certainly exceeded my expectations for the flight. In fact, I was quite impressed with the service of its crew members who were all friendly and nice. Meals were excellent in quantity and quality but I do hope that they would bring back the starter and chocolate dessert. Seats were comfortable and toilets were kept clean throughout. All in all, impressive for the price paid! With rumours that Jetstar would be basing 5 A330s in SIN, it is no wonder SQ would want to start their own long-haul LCC to defend its own turf. My return trip will be coming up soon.
      Last edited by ycp81; 12 August 2011, 12:12 AM.
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      • #4
        Very nice! But I'm somewhat disappointed by their Star Class. AirAsia's Business class looks to be more comfy
        Life's A Bitch,
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        If GOD created me for only 1 reason. That reason would be to the love of my wife. If there was any other reasons involved, that would be for the love of Singapore Airlines

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        • #5
          Thanks. Look forward for more

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          • #6
            Just something to add, while chatting with the crew onboard, they mentioned that they were employed under Jetstar International contracts and currently operate SIN-AKL, SIN-MEL and SIN-DRW-CNS-Japan flights, soon SIN-PEK too. They also mentioned that the SIN-AKL route would soon be wholly taken over by Jetstar Asia when more A330s are based in SIN and SIN registered, with the flights operated by Jetstar Asia crew. They also mentioned that Jetstar has a great working environment as all the crew felt just like a family.
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            • #7
              Yet other Jetstar crew claim they are extremely overworked and underpaid.

              thanks for the report!!
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              • #8
                Thanks for another very informative TR

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                • #9
                  Auckland and Rotorua scenes























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                  • #10
                    And NZ food!























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                    • #11
                      Originally posted by sqdazz View Post
                      Yet other Jetstar crew claim they are extremely overworked and underpaid.

                      thanks for the report!!
                      Overworked? Probably. The crew only had 24hrs layover in AKL before operating the flight back. And 3 of them only had another 24hrs layover back in SIN before operating to AKL again and then on my flight back to SIN. All within the span of 6 days!
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                      • #12
                        After a short but relaxing stay in NZ for 4 nights, it was time to return home from the weekend break. The flight back is scheduled to depart at 1125hrs and we reached the airport 2hrs prior to departure.

                        Jetstar's check-in counters in the International terminal was located near the far end, just a few counters beside SQ's which also had a flight back to SIN 1hr after us. Already at 2hrs before departure, the check-in queue for Jetstar was already very long and snaked for a few loops. Only 4 counters were opened to process the passengers, including 1 for Business Class.


                        By contrast, SQ had 8 counters at the far end opened for check-in with barely a trickle of passengers. Most of the time, their queue was empty with the check-in agents chatting among themselves. Has SQ's business so greatly affected by Jetstar's entry into the NZ market?


                        We waited for nearly an hour before reaching the front of the snaking queue!! And there was still a long queue stretching almost till the terminal entrance 1hr before departure!!


                        I asked the check-in agent how the load for the flight was and she said that it was almost fully booked today! Apparently there were a lot of transit passengers connecting to Jetstar Asia and Qantas flights out of SIN. Transit passengers were also given an information card detailing how to transfer in Changi. Just as we were checking in, a fifth counter was opened to handle the large number of passengers. Guess they realised they would not be able to close the flight in time with still so many pax yet to be checked in.

                        After check-in was done, we went through immigration and security and it was again a very long wait. The security screening line was very long and the wait was almost 30min! When through all these, it was already 25min left to departure. I wondered how we would depart on time since check-in was still not completed yet. True enough, our departure time was pushed back to 1145hrs on the departure screen.

                        My boarding pass. Upon boarding, Jetstar would always return the bigger portion as it states the services purchased.


                        Auckland airport departure hall.


                        Flight display monitor. Best thing was shortly after this photo was taken, the display showed "Gate Closed", causing a panic with passengers who has just cleared security.


                        Air New Zealand B744, a rarity nowadays.


                        VH-EBE which would fly me back to SIN.



                        09 August 2011
                        Jetstar Asia (Operated by Jetstar)
                        3K 402
                        Auckland (AKL) - Singapore (SIN)
                        A330-200
                        VH-EBE
                        Economy Class


                        Boarding the plane. This time, we do have a push-back truck. Again, a crew member was at the entrance of the aerobridge welcoming passengers.


                        Boarding in process. We had to wait for the rest of the other passengers to board due to the slow check-in procedure. Jetstar should opened 1 or 2 more counters. 4 counters are definitely not enough for the heavy load today!


                        We eventually pushed back 30min later than scheduled. Flight time was estimated to be a long 10hrs40min due to strong headwinds. 2 of the crew members serving the aft section of the plane where I was seated was also on my flight up! This was their second trip to Auckland within 6 days! Real packed roster they have! On this flight, apparently the video system broke down as nothing was shown on the screens, including the safety demo. On the way up, the QF-ish safety demo was shown the the screens together with the crew performing the demo manually, just like on QF. No movies/films and flight map was shown throughout the flight too.

                        Pushback and safety demo.
                        http://www.youtube.com/watch?v=YdH_JcYaGXU


                        Starting our taxi to Rwy23L. QF A330 and SQ 773ER at the gates.


                        Qantas B738 in a special livery.
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                        • #13
                          Thai B772ER. Also saw a MH B772ER and a CX A340 during taxi.


                          Taxi to Rwy23L.
                          http://www.youtube.com/watch?v=olL4ZSgHdVo


                          Takeoff!
                          http://www.youtube.com/watch?v=BNbVJrhOv28


                          We took off towards the sea and quickly entered the clouds. Nothing much could be seen except the clouds and the Tasman sea.

                          Flying over a rainbow!


                          My inflight entertainment, ipad2 with Glee episodes. Note the generous recline of the seats.


                          Same service procedures again. Amenity kits, portable IFE sets and then meal service. Crew again were friendly.


                          3 choices again. Lamb, chicken or vegetarian noodles dish. I had the lamb stew with pumpkin mash and vegetables. Again portion was very big and taste was good.


                          The other choice was Stir-fried chicken with fried rice and vegetables. The rice was kinda tasteless but chicken were delicious. Huge portion too.


                          Again orange juice and hot chocolate for drinks. I just luv Jetstar's hot chocolate!


                          After lunch, nothing much else to do. So on the way to the lav, I took some shots. Here is how Jetstar "conceals" its crew rest seats, away from the prying eyes of other passengers.


                          A lavatory shot again. Lavs were kept clean throughout the flight. I observed that crew will regularly clean the lavs (at least 4-5 times on the 10hrs flight). One of the cabin crew was even wiping the mirrors clean!


                          Water dispenser with disposable cups. 2 of these in the middle of the cabin, so nobody will go thirsty on the long flight. As usual, one can also go to the galley and request the crew to fill up any bottle with drinking water. No extra charges apply, haha.


                          The mid-cabin view. It was definitely a very full flight!


                          Over the Australian desert.
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                          • #14
                            Another window view.


                            Leaving the Australian coast.


                            The crew also conducted a round of snacks/drinks service (for purchase of course) mid-flight. About 1.5hrs before landing, a light meal was served. 2 choices offered again.

                            I had the Butter chicken with rice. Nice and filling.


                            The other choice was the Vegetarian Tortellini. Also quite tasty.


                            Can't resist a final cup of hot chocolate before landing.


                            Descending into Singapore. Speedbrakes up.


                            Overflying Riau islands during sunset.


                            Final approach over the busy harbour.


                            Landing in Changi Rwy02L. Touchdown was not as smooth as the previous flight but still one of the better landings.
                            http://www.youtube.com/watch?v=2JfDLPMhcOc

                            We eventually landed about 30min late. Well, the cabin crew did apologised for the delay. During the taxi to the gate, some interesting planes were spotted. An Air Niugini B763.


                            China Airlines B738.


                            Last look at the comfortable seats during disembarkation.


                            Other then the usual thanks by the rest of the cabin crew during the disembarkation process, a crew member was also at the end of the aerobridge leading into the arrival hall bidding passengers farewell. What a nice gesture! Changi's Terminal 1 is really Jetstar-ised.


                            Again a nice flight with Jetstar long-haul. Would I fly them again? Certainly if their prices remain much lower than the competition. I am definitely awaiting the new long-haul routes that Jetstar will be announcing by the end of the month. Hope you readers will now have an idea of the Jetstar long-haul product. Probably it might entice some of you to try flying budget for long-haul?

                            Your comments are very much welcomed.
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                            • #15
                              Thanks for the report. I would love to try this route on jetstar one day. Perhaps one-way on economy and business for the return.

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