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Old 25th May 2017, 02:34 AM   #1
rtan17
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Default Miles Redemption

Hi

We are family of 2 adults and 2 kids (3 year old and 28 mths) and I try to do miles redemption for the 4 of use on business class from SIN to Japan (NRT or HND) but there are 2-3 dates available for redemption per way. If I like to make for round trip, with 4 Pax it is quite hard to find availability. But if I remove 1 adult, there are more dates available.

So my question, can I redeem 1 adult and 2 kids first in the same booking? Then for myself I redeem in another single booking too. Possible?
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Old 25th May 2017, 09:59 AM   #2
CarbonMan
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I can't see a reason why you can't. And when you do get a seat you can call the helpline to merge both bookings into a single reference number.

Of course, the caveat is that demand may get high and you may not get a Saver redemption (I assume you have chosen that for the 3 seats) or worse no seat at all. If you've QPP/TPP status - you will get a higher priority getting that seat.

If you want to be absolutely sure, and don't mind travelling Y, you can consider booking a confirmed Y redemption while waitlisting for the J.
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Old 25th May 2017, 10:56 AM   #3
banoffi
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It's possible, subject of course to availability.
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Old 30th May 2017, 05:01 PM   #4
rtan17
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Hi

Thanks for the reply.

Yes alternative is to booked economy and waitlist. Because I see that when I select 2 Pax most time there are available seats in business.

Currently do not have any status as I have miles from credit card spending.

Is sin-hnd or nrt popular routes? Coz I tried to redeem saver like 9 mths in advance but most dates aren't available. Only like 2-3 days over the mth that I want to travel.
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Old 30th May 2017, 05:38 PM   #5
fone
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Quote:
Originally Posted by rtan17 View Post
Currently do not have any status as I have miles from credit card spending.

Is sin-hnd or nrt popular routes? Coz I tried to redeem saver like 9 mths in advance but most dates aren't available. Only like 2-3 days over the mth that I want to travel.
Not available meaning need to waitlist?

SIN - HND isnt that popular. I recently flew SIN - HND - SIN on redemption J for 2 tickets, albeit they are like last min bookings. The flights were not full in J.

Booking 9 months ahead, you can find space for 4x waitlist, then call to send chaser for your preferred date. I'm going on a 4x J saver award on SQ32, wailtlisted like 10 months out (now confirmed) and now it looks like the flight is full in J. I have no status with SQ either.
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Old 12th September 2017, 09:48 AM   #6
EWR
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Quote:
Originally Posted by fone View Post
Not available meaning need to waitlist?

SIN - HND isnt that popular. I recently flew SIN - HND - SIN on redemption J for 2 tickets, albeit they are like last min bookings. The flights were not full in J.

Booking 9 months ahead, you can find space for 4x waitlist, then call to send chaser for your preferred date. I'm going on a 4x J saver award on SQ32, wailtlisted like 10 months out (now confirmed) and now it looks like the flight is full in J. I have no status with SQ either.
I have made a J Saver waitlist booking SIN-JNB 9.5 months out for two but separated into two PNRs. Do chasers work? Do I send one every day?
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Old 12th September 2017, 10:42 PM   #7
alian
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You can also consider redemption for both adults and pay $$$ for the kids as kids price is lower than adults
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Old 21st September 2017, 09:06 PM   #8
cowie
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Quote:
Originally Posted by EWR View Post
Thanks Fone. I will keep phoning SQ for chaser, maybe as you suggest, once a week or more. The last time I did it, the agent declined to send a chaser - maybe I have sent too many. When I went to ION, I was also told that folks with status could leapfrog ahead. I have no idea where I am in the queue but after I booked the waitlist, the flight is no longer redeemable at Saver. I looked at the seat map and the plane looks quite empty, except 2 bulkhead rows blocked (A350).

I do not have a confirmed person on this waitlisted flight, so can't really make that case. That said, I am happy with the return dates that are now reserved for me; I haven't ticketed them yet but they are on hold. The agents have also kindly given me bulkhead seats in the new J, so I'm really happy with the flights. Wonder if I should just drop the waitlist, which are there just to extend the (leisure) trip to CPT for 2 more days (instead of 3.5)
Can't you ask SQ to ticket the confirmed flight, while continuing to waitlist for your preferred flight? I believe date changes are free, or if it requires cancelling, redepositing, and reissuing, something ridiculously minimal like $20. Having said that, two extra days in Cape Town sounds wonderful.
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Old 23rd September 2017, 08:20 AM   #9
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Originally Posted by cowie View Post
Can't you ask SQ to ticket the confirmed flight, while continuing to waitlist for your preferred flight? I believe date changes are free, or if it requires cancelling, redepositing, and reissuing, something ridiculously minimal like $20. Having said that, two extra days in Cape Town sounds wonderful.
Yes that is possible. I think I just gotta do that, and hope for some reasonably early clearance. But quite frankly if the waitlist doesnt come in soon, I might be disinteested in it (the waitlist). This is partly because I am I am a planner, and I think it can be knarly if the waitlist clears 10 days out (as many have experienced). I will already have flown out on the outbound (its the inbound thats waitlisted) and I don't really look forward to the stress of trying to figure out last minute hotels, redoing the intineraries, and applying for more leave etc while at a game reserve. Another reason is I may not want to take the left over seats - imagine, next to the lavatories - if the flight is full.

I called KF services again yesterday and foolishly asked where I was in the queue. Of course the agent didnt give an answer, but he said he could check for me whether there was seat availability. I said, yes please do that, but at the back of my mind, I was thinking, if there could be a situation of no seat availability, why did they let me waitlist? In any case, he came back from the hold and told me, "I can see there's still availability, but it is not guaranteed. I will put the chance at 50-50". I hesitated at his answer because if one peels it apart, it doesnt really mean much practically. He's just saying the flight is not full (well, we are 10 months out!), but SQ may or may not decide to release seats for awards.

I haven't really dealt with this waitlist game before, because the last time I used KF was about 7 years ago (I just recently returned to it after ditching AC) and I recall seats then were much more readily available. I simply chose the dates with confirmed seating. Now, even though I thought I booked super early, almost all the dates were on waitlist, and the only available dates either left me with too short a holiday, or too long.

Don't get me wrong, I am not complaining, and I understand SQ has every right to set up their programme as they like. These are just my reflections and thoughts over the last couple of weeks after running into multiple hurdles in the search process -- when I (naively) thought it would all be a breeze
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Old 23rd September 2017, 02:34 PM   #10
fone
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Yes, date changes are free, with no change in rest of the itinerary. The ones with availability might be better, plus your waitlist.

Quote:
Originally Posted by EWR View Post
I called KF services again yesterday and foolishly asked where I was in the queue. Of course the agent didnt give an answer, but he said he could check for me whether there was seat availability. I said, yes please do that, but at the back of my mind, I was thinking, if there could be a situation of no seat availability, why did they let me waitlist? In any case, he came back from the hold and told me, "I can see there's still availability, but it is not guaranteed. I will put the chance at 50-50". I hesitated at his answer because if one peels it apart, it doesnt really mean much practically. He's just saying the flight is not full (well, we are 10 months out!), but SQ may or may not decide to release seats for awards.
At 10 months out, it is quite unlikely much of the flight is booked, only redemption people book so early. There's a few ways to check "availability" yourself, first is to try to book as many commercial seats as possible. If there is no F on that plane, then it is not likely they will overbook too much for J. The other way to get a feel is to call in and ask for the fare class availability, like C4, D4 etc. If discounted business class is still available it should mean quite open it business.

They do allow waitlist even on a full flight. I had tried to book this flight in J (commercial ticket) for my boss, but it was sold out. However, the waitlist for redemption J is open (ie for the upgrade). The call center says that the redemption is highly unlikely, which I am interpreting as if only someone cancels their ticket and I'm the last on that waitlist.
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Old 23rd September 2017, 03:11 PM   #11
EWR
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Quote:
Originally Posted by fone View Post
Yes, date changes are free, with no change in rest of the itinerary. The ones with availability might be better, plus your waitlist.



At 10 months out, it is quite unlikely much of the flight is booked, only redemption people book so early. There's a few ways to check "availability" yourself, first is to try to book as many commercial seats as possible. If there is no F on that plane, then it is not likely they will overbook too much for J. The other way to get a feel is to call in and ask for the fare class availability, like C4, D4 etc. If discounted business class is still available it should mean quite open it business.

They do allow waitlist even on a full flight. I had tried to book this flight in J (commercial ticket) for my boss, but it was sold out. However, the waitlist for redemption J is open (ie for the upgrade). The call center says that the redemption is highly unlikely, which I am interpreting as if only someone cancels their ticket and I'm the last on that waitlist.
Thanks Fone. I tried to book 6 commercial tickets on business saver - no problems at all. But like you said at 10 months out this is to be expected.

How did you know you were last on the wait list for that booking? I was exactly asking the agent that but he couldn't tell me. My only clue was that waitlist option closed after I made the booking. I have no idea whether I took 2 of only 2 waitlisted seats, or I was the 9th and 10th in a list of 10. Makes me wonder also what the ratio between demand and supply exactly is for all these KF premium awards

The other anomaly I recently found was that since PEY does not have standard awards, there could be a perverse situation where Y tickets are costlier (in mileage terms) than PEY - and a Y class redeemer may be none wiser without checking the PEY option!
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Old 23rd September 2017, 03:32 PM   #12
fone
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Quote:
Originally Posted by EWR View Post
How did you know you were last on the wait list for that booking? I was exactly asking the agent that but he couldn't tell me. My only clue was that waitlist option closed after I made the booking. I have no idea whether I took 2 of only 2 waitlisted seats, or I was the 9th and 10th in a list of 10. Makes me wonder also what the ratio between demand and supply exactly is for all these KF premium awards
It was quite close to departure (within 1 month). Revenue tickets were sold out and saver and standard redemption were unavailable at first, so once it becomes available, I just presumed I am the last, which would not help the cause with just 1 or 2 in front and a full cabin (say we expect at most 2 cancellations/no-shows?)
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Old 21st December 2017, 09:17 PM   #13
EWR
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So it appears that SQ will now be flying to CPT daily from late (28?) March 2018. My wait list for July still hasn't cleared and all additional dates around the date I am currently waitlisted for remain standard redemptions only (from Thursday to Saturday; my waitlist is for the Friday). Quite counter intuitively, I don't suppose having the daily CPT option would make it easier for me - since it means all those original SIN-JNB-SIN flights will only get busier with a new tagon to CPT..?
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Old 7th March 2018, 11:20 AM   #14
rtan17
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Hi

How does waitlist works for J class? Because previous times I book those with seats available.

We have change our destination for family holiday to Melbourne (SIN-MEL-SIN) so now I am trying to book 4 J class Seats (2 adults 2 kids) for June 2018 but only a few dates are available with limited flight timing. Also dates we have in mind all the flights to n fro are all waitlist. Any idea how should I go about to secure these waitlist seats?

If worst scenario I have to book dates which not so favorable (beggars canít be choser). But I like to try to book dates in mind so kids wonít miss their lesson.

Thank you.
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Old 7th March 2018, 07:16 PM   #15
fone
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SIN - MEL - SIN is the route that I've seen they are being one of the most generous in award space. I was able to book 4 J tickets for Dec holidays when they just opened for redemption. Even today, the SIN - MEL still has space available for immediate confirmation (after 4 tickets already booked).

I'm also waitlisting a 5th ticket for a friend who would like to join us. Not sure of the chances, but I like my chances on my not so favorable dates (ie mid week).
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