Originally posted by Kyo
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As for the engineering lesson I've already explained fatigue, happy to explain to you again if you need.
I am not one to provide updates without fact, and I only received a resolution to my satisfaction today, hence my lack of response to this thread. I'm amazed that all you experienced SQ fanboys would think that anything can be solved over night. SQ are amazingly prompt at following up fax claims, and emails, and phone calls to the numbers they provide, hence my prompt turnaround. When I first faxed it in, I rang up and I was told it would take two weeks to process it, then a few days later I got a letter, then when I rang up the number on the letter I played phone tag and email tag for a few days.
Anyway, I made my claim, SQ came back to me with SGD213. I rang up the number they provided and I said I was originally offered 290, then they said no, I was offered 240. Funny because when I asked for written confirmation of the 290 they said that is not their policy to provide it in writing, now I know why. I then asked why did they offer me less than the original offer of 240 (290), they didn't answer that, quite strange and cheeky. I then asked them if they cannot answer that question, then can they at least honour the 290 or 240 or whatever they originally offered. They said yes, again weird they would offer me 213 but then back down so easily. I then asked the lady if she knew how I could buy a hard case for 213 (to the same quality of samsonite), she said not likely, after more questioning she offered a replacement case. Their first bag offer was something less than 213 (which I rejected), and their final offer today, came in around 300SGD (based on their info and my own), and technically looks ok. Both times when I asked for current info on each bag their email response was "google it", even though I told them I had googled it and gave them the link lol. It took some regular correspondence but I got there.
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